Network & Support Engineer - Up to £50,000

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We are currently looking for an enthusiastic Network & Support Engineer to play an active role within an award-winning MSP. The Network & Support Engineer will play a critical role in the technical components of ITIL service delivery. Depending on the team and the needs of the organisation, this might include Operational Strategy, Incident Management, Change Management, Service Requests, Event Management, and Problem Management. The job is in charge of maintaining and growing the technical capabilities necessary to supply these services to the firm's clients in compliance with their performance metrics and service level agreements. Main Information:Based in BirminghamPermanentUp to £50,000Standard 4 day shift cycle: 4 days working, then 4 days off, then 4 nights working and then 4 nights offOnly 1-2 days out of the 4 in officeShift times: 7AM-7PM or 7PM-7AMDOES NOT OFFER SPONSORSHIPRole & Responsibilities:Managing internal support escalations through all supporting levels Work within the ITIL framework to provide support via firm processes and tools to ensure SLAs are met and up heldEnsure a strong focus on the client and delivery to meet their requirements, resolve issues and provide a professional service to their satisfactionProactively escalate Incidents to the Escalation contact or other responsible person when SL targets are expected to be breached, or where technical or functional escalation is needed.Skills Required:Networking using either Cisco, Palo Alto, Juniper or Fortinet productsInfrastructure (Windows server, AD, Exchange,RDS, O365)End User support experienceVirtualisation (Citrix, VMware, vSphere) To apply for this role, please send an up to date CV to [email protected] or call 0191 731 5282 for a confidential chat.Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can.LinkedIn: https://www.linkedin.com/in/amanda-reid11/