IT Support Specialist

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About the role?

We have a permanent position available for an IT Support Specialist to work in the Scottish Social Services Council (SSSC). The successful candidate will join us at an exciting time as new systems and applications have just been introduced and we continue our journey to move to the cloud.

You will provide first class support to colleagues supporting teams and providing an escalation route for complex or challenging customer contacts where appropriate, you will have an opportunity to work in all aspects of IT and will have exposure to the latest technologies and ways of working.

This is a superb opportunity to help shape the way that we deliver technical service in a truly customer centric environment.

Who we are

We are the independent regulator for social service workers in Scotland. Our work means the people of Scotland can count on social work, social care and early years services being provided by a trusted, skilled and confident workforce.

We protect the public by registering social work, social care and early years workers, setting standards for their practice, conduct, training and education and by supporting their professional development. Where people fall below the standards of practice and conduct, we can investigate and take action.

What you need to succeed

You will:

Be educated to HNC level or equivalent in an IT related discipline or have two plus years of relevant experience

Have experience of working in a customer focused IT Service desk

Have knowledge of Office productivity tools, such as O365, Dynamics 365 and bespoke line of business applications

Have experience of supporting Microsoft Active Directory, Microsoft Windows 10, Microsoft Office 365

Act as an escalation point for technical issues.

Why work for us

We are an ambitious, enthusiastic and supportive organisation. With around 300 employees, you can really make an impact here. We offer a generous salary, flexible working arrangements, a full range of benefits, local government pension scheme and up to 43 days holiday (dependent on service). Please note new entrants will normally start on the minimum of the pay range.

You can find out more about the benefits of working on our website.

Our office is in Dundee but this role is home based at the moment as we develop our agile working policy. We encourage remote working and support a less office-based format. We are happy to discuss individual arrangements and consider agile working as an option, depending on job requirements (such as being in the office for training events and meetings) and meeting the eligibility criteria determined by the new policy.

We welcome applications from candidates outside Dundee and the surrounding areas.?

To apply, please click APPLY NOW to complete the online application form by 8.00am on 18 July 2022. We expect to hold interviews no earlier than week commencing 1 August 2022.