Desktop Analyst
Recruiter
Premier Group
Listed on
29th June 2022
Location
Coventry
Salary/Rate
£35000 - £40000
Type
Permanent
Start Date
2022-06-28
This job has now expired please search on the home page to find live IT Jobs.
Role: Support Analyst - Out of HoursLocation: Remote - Birmingham/Coventry
Salary: £35,000 - £40,000 DOE
Type: Permanent
Premier Group are currently engaged with a large established client in the Birmingham area, who require a Support Analyst to join the team due to a growth within the business over the last year. This is a new position within the business and training will be offered!
The successful Support Analyst will be responsible for frontline support to users and employees across the business, including across central Europe. This position will support multiple platforms, bespoke and ‘out of the box, hardware and software- these are listed separately.
Support Analyst - Responsibilities:
Incident management skills understanding the process required to manage incidents including identifying priority, incident response and resolution SLA’s, first time resolution, and escalation.Excellent problem-solving skills in order to diagnose, evaluate, resolve or escalate to appropriate internal or external resourceIn-depth knowledge of systemsExcellent communication skills both verbal and writtenContinuous Improvement mindset - embracing, suggesting and implementing process improvements and cost savings
Support Analyst - Technical Skills:
Microsoft Windows 7, 8 and 10Microsoft Windows Server 2003-2016Microsoft Office365 product suiteMicrosoft Active DirectoryMicrosoft Dynamics CRM 365Microsoft Business CentralWarehouse Management System commercial softwareSpecialist logistics commercial softwareDeveloped software with organisation specific capabilitiesEDI data processing and transformation tools and processClient devices, including desktop PC’s, laptop PC’s, printers, barcode scannersNetworking and Wireless Access for client devicesVOIP phone system, devices and softwareMobile phone devices and mobile applicationsCCTV and Access Control solutionsTroubleshooting issues involving client devices including desktop PC’s, laptop PC’s, mobile devices, printers and barcode scannersTroubleshooting issues involving commercial and developed software applicationsProvision of user training related to devices and software applications
If you are an experienced Support Analyst looking for a new and exciting role, then please contact Sam Hayward at Premier Group (Birmingham Office)
Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.
