Desktop Support Engineer

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Role Deskside Support technician

Location Chester, UK - onsite work

Duration Min 3 months

Start Immediate

We are looking for junior-mid level tech, who has 3-5 years of overall experience.

Position Summary

*Drive high level of customer service and satisfaction

*Manage incident and service request queues to ensure SLA's are met

*Provide hands on resolution of 1st to 3rd line software and hardware incidents where required

*Work with offshore capabilities to deliver efficient and effective service

*Manage IT hardware depot

*Track and manage IT assets in asset management system

*Fulfill service requests for varied IT equipment

*Drive compliance to internal and external processes and standards

Roles and Responsibility: some of the key responsibilities of deskside support technicians includes the following but not limited to.

*Install, troubleshoot, and repair desktops/laptops and associated peripherals. (hardware/ software)

*Install, troubleshoot and repair Standard SOE Image on Desktops and Laptops.

oOS Installation using SCCM

oOS installation using Intune/ Azure autopilot.

*Install, configure and troubleshoot standard applications (MS Office/ MS Office 365, Adobe, VPN, bit locker, etc.)

*Deploy IT assets to office-based users and coordinate courier/ shipping for remote users. (Domestic/ International)

*Provide technical assistance and training to end users on computer operating systems and Standard applications.

*Instruct and assist end users in the use of computer equipment, software and accessories.

*Ability to Evaluate and test new technology for feasibility and implementation within IT Environment.

*Document all support activities within the IT Incident and request Management tracking tool.

*Coordinate efforts with 3rd party vendors to repair faulty hardware/ software.

*IT Stock and stock room management

*Provide remote support for home-based users from same country or different counties.

Key Skills

*Strong technical skills (Onsite support)

*Must be able to communicate fluently in English, both written and verbal.

*Excellent interpersonal communication and organizational skills to handle end customers including VIP customers.

*Should be well versed in ITIL Processes mainly, Incident, request, Problem and Change management

Technical Skills

*Windows 7/ 10/ 11 client OS and native windows application and tools.

*Experience in Multifactor authentication, encryption and VPN technologies.

*Experience in IT asset management Lifecyle and process

*Microsoft365/ Office 365 and Azure cloud infrastructures

*Experience in Microsoft Autopilot/ Intune based device deployment.

*Experience in SCCM based imaging and application installation (use of for deployment of Operating Systems and Applications)

*Very good experience in common of the shelf Software and Application installation and Troubleshooting

*Strong experience in Desktop/ Laptop hardware (Lenovo/ HP/ Dell/ Microsoft) troubleshooting

Education & Experience

?Three years diploma or any graduate

?2+ years of relevant experience

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.