Desktop Support Engineer


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

28th June 2022

Location

London

Salary/Rate

£45000 - £45000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Desktop Support EngineerLocation: LondonSalary: Competitive depending on experienceJob type: Full time, PermanentFounded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments.In a few words, we take businesses to the cloud and back!The Role:At Ekco our people and culture comes first, second to our customers! We have grown at a fast pace over the past year, and due to our continued expansion in 2021 we are now searching for a talented Desktop Support Engineer to join our London based team.Ekco provide managed cloud services, and our ability to provide responsive, agile, and above-all intelligent support is why our customers choose us above larger, slower-moving competitors. As a Desktop Support Engineer one of your primary responsibilities is to respond to customer support enquiries, tickets, and change requests.About you:The ideal candidate will be truly passionate about IT and have at least 1-2 years' experience in an IT technical role (ideally remote hosted desktop support).You will be happy liaising with customers, mainly on the phone as most of our support and consultancy is provided remotely.You should be able to explain technical issues in easily understood terms.You will need to be able to work in a team and meet SLAs.You should have the ability to work under tight deadlines and be able to prioritise under pressure as you will be working on multiple projects at the same time.You will be responsible for managing your own time.You will be expected to learn quickly and work with a variety of new and different technologies.You will be expected to join the on call, out of ours rota, and work outside of standard M-F office hours on occasion for planned maintenance activities.Essential Skills / Experience:VMware vSphere.Microsoft Windows Server 2008-2019.Microsoft Desktop OS Windows 7, 8, 10.Microsoft Active Directory.Microsoft Group Policy.Microsoft Office 365 Administration.Microsoft Office Problem solving.General Troubleshooting IT issues.Bonus points if you have experience with:Networking & Firewalls.PowerShell Experience.Terminal Server experience.Microsoft Azure exposure and console admin.Microsoft 365 administration.Why Ekco:Ranked as Ireland's 4th fastest growing technology company in the Deloitte Fast50 Awards.VMware & Veeam top partner status.Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging.We recognise the value of internal mobility and encourage opportunities for internal development & progression.Flexible working with a family friendly focus are at the core of our company values.Employee perks:Learning & development - Unlimited access to Udemy learning platformTime off - 25 days leave + public holidays1 day Birthday leave per yearPrivate Medical Healthcare with Bupa (post probation)A lot of responsibilities & opportunities to grow (also internationally)Company Pension Scheme (employer contribution 5%) + flexible salary sacrificePlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of: Desktop Support Engineer, IT Analyst, IT Technician, IT Service Desk Technician, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, Helpdesk Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer may also be considered for this role.

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