Data Centre Technician - SC Cleared - Farnborough
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One of our clients are looking for an experienced SC cleared Datacentre Technician to join them on a contract basis.
SC clearance required
Inside IR35
3 months initially
5 days a week onsite in Farnborough 9-5
Key Skills/Experience
1Minimum 1 + years' experience in a Service Desk/NOC environment
2Experience in working with Cisco routers and switches - minimum CCNA desirable
3Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable.
4Must hold SC clearance
Key Tasks
1Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
2Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
3Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover.
4Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
5Provide support through assigned work from the OSC team and customer(s).
Secondary Tasks
1Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
2Manage the OSC queue OOH, ensuring high priority incidents are dealt with appropriately.
Measurements
1Achieve the objectives of the role, working within the procedures and processes that are in place.
2Meet SLAs where applicable.
3Accuracy - ensure all tickets are accurate and up to date.
4Motivation and attitude - provide a professional service and manner at all times.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
