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Contract: Incident Manager
Location: Hybrid/2 Days on-site (Role is based in Manchester)
Day Rate: £500-550
Contract Length: 6 Months
Start Date: ASAP
We are looking for someone to provide Incident Management skills across the companies IT estate.
Work with suppliers and other internal teams to ensure ownership, monitoring and reporting of any incidents that may occur.
This role is required to perform urgent COVID-19 recovery update responsibilities and manage incidents in the IT teams during this period. This will have the positive effect of ensuring the delivery team is freed from the need to run the incident resolution process.
- Conduct post-resolution review of priority incidents. - Work with 3rd party suppliers to progress resolution of identified incidents. - Chairing the incident and problem review meetings. - Following defined escalation path when needed, as defined in the escalation policy. - Notifying the participants in the Incident Management process when standards and procedures are not being followed, suggesting and documenting improvements to the existing processes where they are noted. - Rerouting misdirected incidents that have not been handled in a timely manner. - Identifying incidents which need special attention or escalation. - Managing major incidents. - Establish robust incident management processes for the ticketing estate.
Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.
To find out more about Real please visit www.realstaffing.com
Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales