IT Support Engineer

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We are looking for an experienced end user computing engineer to join our lively team of about twenty engineers, supporting several sites and around 8000+ users.

The Deskside team deal with the service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets and desktop computers. This is a hands-on role where you will be expected to role your sleeves up and get stuck in. Sometimes the work can be physical, for example installing screens and personal computers.

As a member of the Operational Services team you will be responsible for designing, creating, supporting and improving new and existing deskside related infrastructure services, products and platforms.

We work across multiple systems, including:

Office 365, Exchange and SharePoint

Microsoft Windows operating systems/technologies

Active Directory management

Operating System and Application installation using Microsoft System Center

Endpoint protection, disk encryption, peripheral control

Mobile device management & BYOD

Enterprise printer management

Network Share Administration

Dell/Lenovo/Lexmark technologies,

Proxy Administration (e.g. Bluecoat)

RAS/0365 Administration

Skype for Business Configuration/Use/Support

Microsoft Teams Configuration/Use/Support

ServiceNow

Networking including Wi-Fi

Virtualisation technologies including VDI

SCCM (Software Deployment and PC Imaging)

We have great learning and development opportunities within this team including career progression, this role could be a stepping stone to wider technical teams.

This role is part of the cross-government Digital, Data & Technology (DDaT) profession framework. As a role within DDaT at the ONS, we also offer benefits such as:

Protected Learning Time to spend on your personal development and side-projects.

A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.

The opportunity to participate as an assessor in our annual progression panels, that provide yearly promotion opportunities

In return we offer you:

Hybrid working in an organisation voted top in the UK for work-life balanc

A market leading pension scheme - our employer contribution rate is around 27%

A choice of working patterns *for every role* full-time, part-time, job-share.

Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria

Employee Assistance Programmes

Diversity Network Group

Mental Health Allies

Civil Service Sports and Social club

Generous holiday allowance - 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays

For more information about this role, a full application pack, and to apply, please follow the APPLY link to Civil Service Jobs