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2nd Line Cloud IT Support Engineer (Hybrid Working)

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Recruiter: Recruitment Genius
Listed on: 22nd June
Location: London
Salary/Rate: £35,000 - £40,000
Type: Permanent

2nd Line Cloud Support Engineer focussing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you want the opportunity to learn about cutting edge cloud and security applications, we want to hear from you! ABOUT US Founded in 2004, we are eloquent IT geeks which means we really know our stuff, and we are used to working with all levels of technical understanding. Our technical expertise and our obsession with service excellence set us apart. We develop opportunities for all our driven individuals who are obsessed with upskilling and passionate about technology, so they can thrive and make a difference in a fast-paced environment. ABOUT YOU You are an experienced engineer looking to develop your skills in cloud technologies. You get a buzz from solving problems and you understand the importance of excellent client service. You can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge tech, including MD, Intune, Autopilot, Power Platform and Azure. THE ROLE An exciting opening in our Cloud Support Team with the opportunity for real progression! You will provide remote technical support as part of an excellent team, working from home and the office. Your skills and experience will add value to our 2nd line team whilst your knowledge will be shared with our developing 1st Line engineers. You will be expected to demonstrate a strong work ethic when managing issues, have a keenness to learn and develop an appreciation for the various client cultures and requirements. Our training programme will help you develop your core skills for your future career in IT. ESSENTIAL SKILLS/EXPERIENCE - A solid background in IT/technology - 3 years' experience in IT support roles, ideally at an MSP - Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams - Proficient in supporting and troubleshooting Windows 10&11 & Mac - Experience in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer - Worked with office networks, switches and WiFi - Exposure to AVD, RDS, or Citrix desktops desired - MFA, Conditional Access, Microsoft Modern Desktop - Mimecast - Great interpersonal skills and an excellent telephone manner PROFESSIONAL QUALIFICATIONS - Microsoft Certifications, i.e. Office 365 & Windows - CompTIA A+ BENEFITS - L&D opportunities (Microsoft certs, developmental pathways, in house & external training) - Career progression - 21 holidays, public holidays & birthday off - Private healthcare with 40% off gym membership - Great pension scheme - Cycle to work scheme - Recruitment referral scheme - Eyecare vouchers - A fun, inclusive & friendly work environment - Regular social events (darts, pool, minigolf and more)

Contact Name: Recruitment Genius Ltd
Reference: TJ/2023/00122664_1655908850
Job ID: 3107089

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