Service Desk Analyst
Recruiter
Premier Group
Listed on
22nd June 2022
Location
Park Lane
Salary/Rate
£25000 - £30000
Type
Permanent
Start Date
2022-06-21
This job has now expired please search on the home page to find live IT Jobs.
ROLE - Service Desk AnalystTERM - Permanent
SALARY - £25,000 - £30,000
A top client of mine, based in Hertfordshire near Watford, are going through a period of business growth and have a really exciting opportunity to join them within their Service Desk team. As a Service Desk Analyst joining a close working team of 8. This opportunity is a permanent role and would really suit someone that perhaps comes from a background in the managed services arena that wants to work on internal, exciting projects for a change or even a background in telecoms could be beneficial. Although, these are not a must!
The Service Desk Analyst will ideally have the following skills/experience:
Strong communication skills (written & verbal)Good analytical skillsKnowledge of hardware, HP would be beneficialWintel knowledge (Windows Server 2003/16 + Windows 10)Networking (TCP/IP, Cisco switches, etc)Active Directory & Office 365 administrationLaptop buildsSelf-motivated with excellent customer service skills
The Service Desk Analyst will be responsible for:
Logging, monitoring and resolving complex IT incidentsActing as first line escalation point for critical issuesLiaising with customers and 3rd partiesManaging calls to resolution within SLAAssisting Infrastructure Engineers with design, install/configuration, operation and maintenance of system hardware, software and infrastructureHelpdesk Support
For the right Service Desk Analyst, on offer is a very competitive salary between £25,000 & £30,000 plus benefits. If you are interested in this Service Desk Analyst opportunity, please apply now.
