IS Clienteling Digital Expert

Main Accountabilities

• Responsible for leading multidisciplinary delivery teams to build new features and support the platform, using the appropriate Agile methodology
• Ensure information system development coherence with IT and Business objectives, making the best use of the latest developments in technical architectures; validate evolution/changes scenarios.
• Support the definition of roadmap for any given product and ensure this is translated into user stories, which are then effectively planned for delivery
• Partner with the business departments in proposing simplification and evolution/change scenarios taking into account both business and technical requirements and constraints
• Assess the implications of new IT solutions, ensuring coordination and management of interdependencies as well as interoperability, scalability usability and security.
• Ensure a consolidated functional and/or technological architecture overview
• Suggest new and innovative solutions, performing benchmark analysis and creating a network of contacts
• Collaborate and support cross functional projects ensuring the integrity of the information system in compliance with business and technology strategies.
• Coordinate resources from different departments/locations (China and corporate), within multiple Information Technology Units.
• Support vendor and supplier selection in accordance to the Information System &Technology Unit manager
• Coordinate vendor's team, monitoring activities, deliverables, timing and status of the assigned initiatives.

Technical skills

• Experience and/ or certification of the Agile methodology & DevOps
• Knowledge of Clienteling processes & Trends
• CRM experience (preferably Salesforce Service/Marketing Cloud)
• Knowledge of Omnichannel with particular focus on Ecommerce and Digital processes & Trends
• Ecommerce experience (preferably Salesforce Commerce Cloud)
• Knowledge of Omnichannel processes & Trends (CRM, Ecommerce, store)
• Experience of Omnichannel solutions integration (Ecommerce, CRM, OMS, ERP)
• Experience in Scrum Master
• Architectural knowledge
• Solid Project Management skills
• Knowledge of market main IS&T architectural solutions
• Understanding of mobile solutions and standards.
• Fluency in English is mandatory