IS Clienteling Digital Expert

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Main AccountabilitiesResponsible for leading multidisciplinary delivery teams to build new features and support the platform, using the appropriate Agile methodologyEnsure information system development coherence with IT and Business objectives, making the best use of the latest developments in technical architectures; validate evolution/changes scenarios.Support the definition of roadmap for any given product and ensure this is translated into user stories, which are then effectively planned for deliveryPartner with the business departments in proposing simplification and evolution/change scenarios taking into account both business and technical requirements and constraintsAssess the implications of new IT solutions, ensuring coordination and management of interdependencies as well as interoperability, scalability usability and security.Ensure a consolidated functional and/or technological architecture overviewSuggest new and innovative solutions, performing benchmark analysis and creating a network of contactsCollaborate and support cross functional projects ensuring the integrity of the information system in compliance with business and technology strategies.Coordinate resources from different departments/locations (China and corporate), within multiple Information Technology Units.Support vendor and supplier selection in accordance to the Information System &Technology Unit managerCoordinate vendor's team, monitoring activities, deliverables, timing and status of the assigned initiatives. Technical skillsExperience and/ or certification of the Agile methodology & DevOpsKnowledge of Clienteling processes & TrendsCRM experience (preferably Salesforce Service/Marketing Cloud)Knowledge of Omnichannel with particular focus on Ecommerce and Digital processes & TrendsEcommerce experience (preferably Salesforce Commerce Cloud)Knowledge of Omnichannel processes & Trends (CRM, Ecommerce, store)Experience of Omnichannel solutions integration (Ecommerce, CRM, OMS, ERP)Experience in Scrum MasterArchitectural knowledgeSolid Project Management skillsKnowledge of market main IS&T architectural solutionsUnderstanding of mobile solutions and standards.Fluency in English is mandatory