IT Support Specialist


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

21st June 2022

Location

Oak Ridge

Salary/Rate

£41008 - £53311

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONSPerform routine hardware and software installation, configuration, testing and troubleshooting.Troubleshoot basic PC networking principles including cabling, TCP/IP, Wireless, DNS, DHCP, Windows Authentication.Address incoming support tickets by resolving, routing or escalating to appropriate engineers.Onboard and offboard employee accounts, computers and devices.Provide assistance and training to on-site and remote employees as needed.Perform virus remediation and clean up vulnerabilities.Build, deploy and troubleshoot personal computers running Windows 10, Microsoft M365 Office suite and other business applications.Build, deploy, and troubleshoot Apple laptops and peripherals.Maintain and improve the operability of Windows laptops and desktops, including updates, and disk cleanup.Schedule and implement upgrades and security backups of hardware and software systems.Provide after-hours support for technical emergencies.Operate and support technology-related office resources, including Conference Room A/V systems, Physical Access Control, Security Cameras and Visitor Management tablets.Education & QualificationsB.S. Degree in computer science, IT or related field, or certificate from Technical school in pertinent field, or equivalent experience.2+ years' IT infrastructure experience.Certificates in Microsoft and Cisco a plus.Experience with basic Windows Active Directory and Exchange account administration, including account creation, resetting passwords, adding PCs to a domain, and permissions.Experience with basic Windows Server resources, including file, print and DHCP.Experience with firewalls, switches and Wireless APs.SkillsStrong communication and personal skills for supporting C-Suite executives and their staff.Punctual and professional. Tidiness is a must.Self-starter with the ability to organize task and document solutions.Ability to work alone and as part of a team. Ability to be able to work without constant supervision.Willing to learn every aspect of the site systems and network environment.PREFERRED KNOWLEDGE & SKILLSTechnical Certifications (Microsoft, Cisco, etc.).Experience with:» Desktop: Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint, Visio, etc.), AV solutions, HelpDesk ticketing systems, Adobe Creative Cloud apps, Fortinet VPN client.» Telecom: iPhone, Android, RingCentral VOIP.» Server/Network: Fortinet, Spam Filter, Windows Defender, VMWare, ESXi, vSphere, vCenter, Microsoft Server, Teamviewer, Screen Connect, Putty, PowerShell.

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