Infrastructure engineer

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Job Description

My client is a reputable managed IT services provider to the creative sector based in the city of London and currently serves over 2000 users and 100+ businesses based over in 12 countries. They are a dynamic and fast-growing company that truly values and is reliant upon their people, their culture, and their commitment to excellence. An opportunity has arisen for a Senior Solutions Engineer to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally

Role & Responsibilities

* Provide excellent customer service to external clients, up to a senior level

* Act as an escalation point for service desk engineers where necessary. ? Pro-active project contribution / implementation including liaising with clients and colleagues

* Troubleshoot problems by telephone, remote access and on-site visits

* Ad hoc and planned mentoring of technical colleagues

* Server builds, configuration and installation

* Diligent documentation and time-keeping

* Minimum 3+ years of working in a similar position

* You should have excellent communication skills

* Excellent Troubleshooting Skills ? Be a keen and a fast learner and be enthusiastic about helping users.

* Confident communication skills across phone, email and face-to-face

* Sound organisational ability and able to prioritise

* Ensuring SLA's are met; time to respond, time to resolve and first-time-fix.

* Willingness to gain relevant qualifications and accreditation's

Skills & Qualifications