IT Service Desk Support Analyst
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Are you looking to build and grow your career within IT Support? Do you have a passion for IT, naturally great customer skills and a desire to strengthen and develop your existing IT knowledge?
Then you could be just what we're looking for!
We're working with a Bristol based tech company looking to recruit 2 x IT Service Desk Support analysts, a hybrid mix of home and office working from their brand new offices in the heart of Bristol.
They're an award winning developer of application software and implementation services to global insurance clients, offering great training and superb career progression.
What you're looking for?
Joining their friendly, team orientated support team of 6 as an application support analyst you'll deliver first class technical support to a worldwide customer base using their award-winning product. They will train, support and develop you enabling you to deliver a great customer experience time after time.
Triaging Incidents logged within the Service Desk system
Investigating and resolving all types of application support issues/requests
Working directly with client representatives to progress issues/requests
Collaborating with colleagues to progress issues/requests and further understanding
Contributing to the company knowledge-base with FAQs, ‘How to..' and technical articles
Writing SQL scripts for data correction
Escalating issues to development for further in-depth analysis
Assisting with the download of databases from clients and their restore locally
And what they're looking for?
Someone with good technical ability, a friendly and confident personality, a "can-do" attitude and naturally great with customers.
Degree, CompTIA, BTEC or similar certification within IT
A passion for IT and looking to build and develop their career within support
An inherent belief in delivering a great customer experience time after time
Ability to stay calm under pressure
Great communication skills with the ability to quickly build good relationships with customers.
The business strives to be a non-hierarchical company, providing a friendly can-do culture where challenging work and talent is recognised and rewarded. They employ over 80 people working in a hybrid mix of home & office working from their office in the heart of Bristol with everything the city has to offer right on the doorstep