Senior Service Delivery & Support

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Job Title: Senior Service Delivery & SupportLocation: LondonSalary: £40,000 - £60,000 per annumJob type: Full timeComms Group is a global industry leader in Voice software integrated communications & listed on the Australian Stock Exchange. We currently deliver voice solutions using both Microsoft Teams and other proprietary platforms in more than 140 countries. We have an opportunity for you to be part of skilled global team based out of London, with flexible working and travelling internationally as required to meet our global clients in APAC, Europe & USA.To join our team, you will need to deeply share our core values of integrity, focus, simplicity, progression, loyalty and most importantly - having fun while succeeding! Comms Group people are positive, courageous, energetic, charismatic and empathetic. We truly understand, care and connect with our clients and one another, we actively pursue the optimal solution every time, and we are unashamedly world class.Key Skills:Must be competent in SIP and Microsoft TeamsPrevious telco experience, 3-5 yearsShould have worked with audio codes and ribbon in a previous telco environment.Advanced understanding of SIP has capabilities to troubleshoot in a Level 1 and Level 2 capacity,Understands ticketing systems, escalation matrixes, project management tools Key Responsibilities:Upon briefing from the presales/sales/project manager, begin co-ordinating with the customer to complete onboarding exercise includingNumber PortingOnboarding of Teams or CTS TrunksComplete the configurationHandoff information into billing (or bill directly)Ensure hardware and software is configured and shipped if requiredLiaise with customer and project manager, meet and communicate project milestones.Provide service desk function in UK business hours (initially for key customers only, potentially expand to cover AUS night shift)Troubleshoot connectivity issues, audio quality issues using VoIPmonitor and other toolsComplete disconnections and change management projectsCareer path to upskill to become an engineering resource, complete out of hours migrations, changes, carrier onboarding etc.Escalate technical issues to L3 SD or L3 Engineering as required.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of: telco lead, Head of Engineering, Software Development Team Leader, Software Development Manager, Development Manager, IT Development Manager, Senior It Development Manager, Head of Software Development, Head of IT, Head of Software Development, IT Manager, Senior Developer, Senior Software Developer, Senior It Software Development Specialist and Head of Software Engineering will also be considered for this role.