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API Integration Support

Premium Job From Broadbean
Recruiter: Broadbean
Listed on: 17th June
Location: Noida, India
Salary Notes: Competitive
Type: Permanent
Start Date: ASAP

Job Summary:

As the API integrations Support person, you will be responsible for consulting and supporting partners building integrations to our APIs. You'll work in conjunction with the Partnerships & Product teams to ensure the integrations built support our company's Integration strategy.

Your work will have a direct impact on our growth and contribute to our largest strategic partnerships.

Although the role is based in Noida, this is a global support role and hence will require occasional calls with the US.

 What you'll be responsible for:

  • On boarding new partners onto our large network of integrated partners
  • Ensuring ROI has been evaluated by Partnerships for new integration requests
  • Working with Stakeholders to prioritise Integration requests in the backlog
  • Ensuring the Integration Roadmap is available to all stakeholders and regularly communicated to the business
  • In conjunction with Partnerships & Marketing, developing formalised Integration Certification standards
  • Managing the on boarding & certification process including kick-off calls, advising on best practice workflows, supporting build questions, review and certification approval
  • In conjunction with the Partners, creation & maintenance of documentation/videos of each build for both internal & external audiences
  • Training of internal teams as and when necessary
  • Regularly analyse and report to stakeholders key metrics regarding the integrations
  • Maintain up to date Integration contacts so when necessary, notices of changes/deprecations or upgrades to our APIs can be communicated easily
  • Ensure smooth handover to the allocated Partner Manager & Marketing Team once integration is complete;
  • Close collaboration with Product, Development, Sales, Marketing and the Partnerships team.

What you'll be bringing to the team:

  • Technical or Sales Engineering experience;
  • Deep understanding of API's & able to understand JSON & XML (no requirement to be able to code)
  • High degree of initiative and self-direction
  • Highly detail oriented with excellent organisational skills able to manage multiple projects at once
  • Excellent oral and written communication skills in English;
  • Comfortable holding professional conversations with prospects and existing partners
  • Comfortable working with stakeholders across APAC / North America & EMEA
  • Comfortable using or easily able to pick up new software tools for collaboration & project management such as Slack, Aha!, Confluence and Salesforce

Contact Name: Broadbean
Reference: TJ/10554/BB1
Job ID: 3104822

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