Technical Support Engineer

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Technical Support Engineer - £25,000 - £30,000

Software house

Coventry

As a trusted recruitment partner to this growing software company, we have been tasked to recruit a technical support engineer to join their tightknit IT team. The successful candidate will have a full clean driving license and their own car.

Skills

*Hands-on experience with implementing and supporting Microsoft 365 Cloud solutions.

*Highly motivated team player with the skills and ability to manage changing priorities.

*Have exposure and experience with fundamental aspects of IT infrastructure.

*Knowledge awareness of a wide range of IT based Technologies

*Drive and passion to develop both internal and customer systems

*Willingness to work unsociable hours when necessary

*Excellent written, communication and interpersonal skills

*Fast and accurate keyboard skills

*Clear and precise enunciation

*Create, maintain, and publish relevant support documentation.

*Ability to liaise with personnel at all levels

*Work equally well independently or within a team

*Methodical with meticulous attention to detail

*Ability to work effectively and accurately to deadlines

*Contend with highly pressurised situations

*Ability to work with minimum instruction

Role Overview

* Providing Customer Support to the SWS Group, and its customer base

* Providing Technical Services and Support to the SWS Group, and its customer base

* The role will include providing telephone and site-based support to the group and its customer base, particularly focusing on the following areas

o Performing preventative maintenance processes as defined by the customer contracts

o Resolving operating system and layered product issues

o Own software and solutions based upon the customers product portfolio

o Third party software packages based upon the customers product portfolio

o Maintaining all aspects of data and voice communication systems

o Maintaining all aspects of networking infrastructures

* The role will require the answering and routing of incoming calls, ensuring any customer enquiries are channeled to desired personnel.

* The role will also include the daily/weekly/monthly/yearly support and maintenance functions:

o Monitoring/checking & resolving any issues with the Backups, Disaster Recovery, keep alive monitoring

o Performing the monthly server/system patching

* Cyclical support/maintenance functions

o Backups, DR checks, processing checks, keep alive monitoring, patching, performance monitoring

and tuning.

o This will also include the Oracle database checks.

* Adhere to and develop all internal health and safety policies and procedures.

* Assisting in the configuration changes and setup of new networks, local and wide area.

Salary: £25,000 - £30,000

This role may suit candidates, who hold the following job titles: IT Support Analyst, Infrastructure Support Engineer, Infrastructure support Analyst

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.