Design Chapter Lead

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We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

We are recruiting for a?Design Chapter Lead?who will be part of our?Agile Services Team. This is an exciting opportunity to play a key role shaping and evolving our design practice to drive innovation and design product and service experiences that meet the changing needs of our customers. The design chapter lead will be responsible for identifying and developing the right composition of skills in the team and will also provide leadership to support our digital transformation journey. 

The Role

Set strong foundations for establishing and growing the design chapter to accelerate strategic delivery 

Be the Design Authority for Design Thinking, UX & Agile frameworks, tools, capabilities, customer journeys and manage their continuous evolution 

Build a multi-skilled Design team and continue to evolve their skills knowledge, design practice and operating model. Establish programmes to identify and attract top talent 

Develop ideation techniques and methods to incubate new ideas into future state products & service solutions 

Continuously evolve best practice user research and service design methods 

About you

You will be an experienced Senior Designer able to demonstrate a strong track record of working in with broad knowledge in a range of design disciplines (Service design, research, UX, visual and content design). 

You will have very high and sophisticated interpersonal skills needed to lead multi-discipline and cross-functional teams and build trust with challenging stakeholders, applying design thinking through problem discovery, co-creation and detailed design. 

You can demonstrate a high degree of business and commercial knowledge, to enable commercially viable and business compatible service design. 

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

The closing date for application is 3rd July 2022.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.