The Opportunity

Bring your IT and network support skills to the heart of parliament, where, as part of the Identity and Access Management team, you'll help us provide secure access to critical digital services within Parliament. You'll learn how we balance inclusivity and availability with resilience and confidentiality. You'll play a vital role in answering queries, solving problems and delivering outstanding customer service relevant to the technologies that the team support. You can expect to:

• receive, log and prioritise requests for support from the service desk
• investigate and respond to requests by, for example, making system modifications, developing work-arounds, manipulating data or reconfiguring systems
• ensure all work is carried out and documented
• keep users informed on progress with their issues
• have time to learn and get to grips with a range of exciting technologies

What You Need

You'll be ready to take advantage of the opportunity to develop new skills and experience in this challenging and fast-paced environment. As a foundation, you will need:

• experience of supporting a large enterprise network, applications, and server technologies
• technical understanding and experience of technologies such as Windows Server Operating Systems, Active Directory, DNS, PKI, MIM, Azure/Azure Active Directory, Single Sign On, AAD Connect and VPN (DirectAccess)
• experience of working within a service-led organisation, managing incidents, requests, changes and problems through a service desk system
• the ability to collaborate across multiple, diverse teams and build effective relationships
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

The Identity and Access Management team sits within the wider Platforms team at Parliamentary Digital Services. We are a small team, dedicated to delivering innovative Identity solutions to customer of PDS (Lords/Members, their staff and Parliaments supporting admin staff).

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the Houses of Commons and the House of Lords with all their IT and digital needs.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first five criterion. Our application process is anonymous, so please remove any personal information from your CV.

Apply By: 3rd July 2022 at 23:55

Interviews: W/C Monday 11th July

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Contact Name: Parliamentary Digital Service
Reference: TJ/5893/3435_1655373204
Job ID: 3104200