Infrastructure Service Engineer - York

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Our Client is urgently looking for a skilled Infrastructure Engineer.

Contract inside ir35,

Based on-site in York.

3 months for start.

Responsibilities

*Technically own escalations and be the subject matter export for BAU tickets escalated from 1st/2nd line teams.

*Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.

*Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions.

*Document all fixes into a Knowledge Base to share between colleagues.

*Act as the subject matter expert for our public cloud infrastructure including supporting the migration from on-prem/datacentre into our public cloud infrastructure ensuring all best practice is adhered to as dictated by the Enterprise Architect

*Be the nominated escalation point in a technical queries as the subject matter expert.

*Support the projects team with infrastructure support and project delivery using your specialist skillset

*Using RMM platforms, provide analysis into reporting and also proactive preventative care to our infrastructure and reactive response to alerts.

*React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to remedy vulnerabilities

*Ensure that build baselines are tested for reliability, functionality and security.

*Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management

*Identify and own service improvement as part of a team collaborative effort including participating in the design and development of new services

*Designing and performing tests for the functionality, performance, and manageability of IT services to support service transition activities

Skills

*From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.

*Strong Public cloud - specifically Azure and Office 365 services

*Solid VMware and Hyper-V knowledge from basic build to advanced multi-host clustering

*Proven knowledge of physical server hardware components and configuration with strong fault diagnostic capabilities

*Working experience of managing WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek router, Ubiquiti stack, Wireless Networks

*Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF)

*Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS

*Strong demonstrable experience of managing/leading IT service teams providing a 24x7 service.

*In-depth incident management knowledge, understanding of ITSM toolsets (Freshservice being desirable)

*ITIL V3 or V4 Foundation or a clear commitment to complete within 6 months.

*Ability to capture, analyze data and produce meaningful reports.

*Confident in communicating with senior and colleagues alike, whilst being diplomatic and professionally focused.

*Able to work well under pressure with an ability to multi-task, by using good time management techniques.

*Maintaining an accurate diary, utilising communication equipment, and remaining as accessible as possible throughout the working day.

*Be punctual and tenacious, whilst demonstrating perseverance.

*Have strong customer service skills, empathising with customers and approaching telephone conversations with a polite manner.

*You must have experience with a geographically diverse enterprise pressurized environment.

*Openness to occasional travelling to remote locations

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.