Problem & Incident Manager

Problem & Incident Manager - Permanent

Glasgow City Centre

As part of the internal Talent Acquisition team at SThree Recruitment, I'm recruiting for a Problem & Incident Manager to work within SThree's Global Head Quarters Shared Services team, based in Glasgow City Centre. SThree are a Global Recruitment organisation that operates in 21 countries, with over 2500 staff worldwide with an annual turnover of £900M.

Problem & Incident Manager Responsibilities:

• You will co-ordinate and manage a rapid response and permanent resolution to incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services.
• You will be responsible developing the Incident and Problem Management Processes.
• You will analyse incidents and problems to show trends, correlation and potential problem areas - so you will be expected to work in a proactive manner.

Problem & Incident Manager Requirements:

• ITIL Framework experience
• A solid technical / functional understanding of IT infrastructure and the applications deployed within SThree in order to provide system configuration, audit, technical, and/or functional support.
• 5 years' experience within a similar role.

Are you the Problem & Incident Manager we have been looking for? If so, please click on the link to apply with your updated CV.

SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.