IT Support Engineer - 1st / 2nd Line - £28k

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Are you logical and enjoy problem solving? Love technology? Great with helping people? Super organised? Prior IT experience not essential!

This is a great IT company to work for, they are a small team based in Enfield, North London. The Company's business is built on their reputation and so customer service is a priority.

The ideal candidate will be passionate about IT, enthusiastic, a fast learner and have excellent customer service skills.

Working as part of the Team, the successful candidate will be assisting clients by resolving their issues over the phone, through remote tools as well as face to face.

The company supports a diverse client base across London and works with a wide range of technologies including: Microsoft 365, Google Workspace, VOIP, Azure Virtual Deskop, Microsoft Windows (Server / Desktop), Apple (iMac, Macbooks, iPads), Linux Servers, Wi-Fi Infrastructure, Internet Connectivity, PfSense routers.

Job Benefits:

- Salary up to 28K depending on experience

- Flexible home and office working

- Career development and training

- Company Pension

- Exposure to a wide range of technologies and clients

- Fast paced learning environment

Role / Responsibilities include:

Your day to day work, alongside being a tech hero, will include supporting their clients across a range of technologies to assist with troubleshooting, change requests, system builds, routine maintenance and monitoring client's networks.

- Development of client's network services

- Undertaking small-scale project work

- Assisting Team members on larger IT projects

- Building, servicing and repairing client devices on the workbench

- Quoting for clients

- Liaising with clients and colleagues

- Identifying opportunities for growth

Their business culture is positive and supportive, every single person is valued and makes a difference to the service delivered to clients.