Job Title: Digital Support Officer

Location: Glenrothes

Salary: £28,981 to £31,912 per annum.

Job Type: Full Time - Permanent, 36 hours per week

Application Closing Date: 17th June 2022

Kingdom Housing Association provides housing and support throughout East Central Scotland.

Our Digital team provides support to over 500 employees of the Kingdom Group and partners. Kingdom's infrastructure is secured in public cloud using the latest technology to deliver services. Our progression from cloud to SaaS only digital strategy aims to further improve our technology and provide quick secure access to applications and data via chrome devices.

The Role:

This is an exciting opportunity to join our Digital Team as a Support Officer. The role will involve working with a small team delivering the group's Digital service and working closely with other departments and partners to deliver the strategic objectives of the organisation. You will ensure system uptime is maximised, SLA's are met and support the implementation of digital projects.

About You:

You should be educated to HNC level or equivalent in Computing with proven experience of working in a similar digital/ IT role. You must have proven experience of network troubleshooting and ability to identify and problem solve issues. You should be organised, able to meet deadlines and analyse and interpret data to support the designing and delivery of organisational wide digital projects. You will have a passion for delivering high quality customer service, promoting partnership and collaborative working and a drive to improve and develop the digital experience and capabilities for our customers.

You will need to have a driving licence and access to a car for business use.

You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

Benefits:

• An attractive salary and benefits package.
• A contributory pension scheme (employer contribution of 8%) and option to join the salary exchange pension scheme.
• Generous annual leave entitlement of 37 days (33 days plus 4 days public holidays). After 5 years continuous service, you'll receive an additional 2 days annual leave and a further 2 days after 10 years.
• Access to our low interest car loan scheme.
• Access to our Kingdom Academy offering a range of learning and development opportunities.
• Enhanced family friendly (enhanced maternity, adoption, paternity and shared parental leave) and sick pay entitlements (up to 6 months full pay).
• Access to our employee assistance programme providing a free information service and an employee counselling service.
• Discounted gym membership.
• Access to our Employee Benefit Platform providing a large range of discounts across UK retailers, our Cycle to Work scheme, travel and leisure staff benefits enabling you to spread the cost of holidays and wellbeing support.
• A variety of flexible and hybrid working arrangements such as flexible working hours, compressed hours, remote working including flexibility around where work is carried out.

Please click the APPLY where you will be redirected to our website where you can click on the Kingdom Housing Association Vacancies link. Applications must be made using our online application form and CV's will not be considered.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.

Candidates with the experience or relevant job titles of; IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, IT Systems Support, 2nd Line Technical Support, 3rd Line Support Engineer, 3rd Line Support, Helpdesk Engineer, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

Contact Name: Kingdom Housing Association
Reference: TJ/5810/KDHA-01_1654774742
Job ID: 3101071