IT Governance Officer - Cyprus, Greece or UK - Cyprus Athens

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IT Governance Officer - Cyprus, Greece or UK

Reference Number: IGO1022

The Role:

We are looking for a passionate and experienced IT Governance Officer to join our fast-growing team! The successful candidate will join a team that is responsible for collaborating with our main IT stakeholders to define, own, and set into operation a formal IT governance framework, as well as monitoring its application and maintenance according to our evolving needs.

The main responsibilities of the position include:

Help establish an IT Governance framework which will inform and align decision-making for Information Technology project planning, policies, and IT operations with enterprise strategic business objectives

Develop and establish appropriate IT Governance policies, procedures, and consistent practices across the whole IT organization

Ensure necessary awareness and monitor the effective implementation of all IT policies and procedures within IT

Communicate the governance activities, policies and decisions to IT Management and Business Leadership and keep them informed of any IT Governance decisions that will affect IT services and projects

Establish solid IT Service Management (ITSM) practices

Maintain up-to-date and accurate records of incident and problem resolution activities

Track configuration items/assets in conjunction with application and infrastructure teams and make sure that an adequate level of technical documentation is maintained

Track change requests and ensure these are correctly administered, documented, maintained, and coordinated in a timely fashion

Run and maintain a Change calendar, keeping Production informed of the forward schedule of work and managing the release of changes to the Production environment

Set the standards for the development and maintenance of an asset database/CMDB, as well as the practices and controls needed to keep it up-to-date by application and infrastructure teams

Help, define, and maintain process level KPIs and SLAs and provide key metrics on process performance and SLA adherence across the whole IT organization

Support the development of the Enterprise Architecture standards, policies and guidelines as cascaded from the Enterprise Architecture team

Main requirements:

BSc/MSc in computer science, information technology, engineering, or in a related field

4+ years' experience in a similar position

Knowledge of and experience in the following:

Analysing, documenting, and re-engineering complex business processes

Designing and developing workflows for IT processes using relevant tools (e.g., JIRA)

Identifying, establishing, and managing process level KPIs, Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs)

IT governance frameworks (e.g., COBIT, ITIL); thorough understanding of the principles of Incident Management, Change and Release Management

IT Service Management platforms/tools

Project Management Methodologies (e.g., Prince2, PMP, Agile/Scrum/Kanban)

Technical experience and/or knowledge of a typical development team workflow and understanding of the typical developer tools involved is a plus

Strong interpersonal and teamworking skills

Excellent written and verbal communication skills

Strong organisational, critical thinking, and analytical/problem-solving skills

Outstanding leadership skills, self-motivation, and ability to multi-task and work effectively under pressure

Benefit from:

Attractive remuneration package plus performance related reward

Private health insurance

Intellectually stimulating work environment