IT Support Engineer - Up to £45,000


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

8th June 2022

Location

Clydebank

Salary/Rate

Upto £45000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

We are currently looking for an enthusiastic IT Support Engineer to play an active role within a Microsoft Gold Partner consultancy that support the whole Microsoft product line and use their expertise to assist customers in delivering successful technological solutions that help them grow their businesses.The IT Support Engineer will join the operational support team and build a career within a growing business while assisting with contracted client technical issues either remotely or on site as required.Role & Responsibilities:As needed, provide first and second line support for mission-critical business systems.Respond to client assistance requests, whether they come in through the service desk, email, or phone.Check and monitor client and internal systems on a daily basis.Look into any problems and respond to clients within agreed-upon SLAs.Track system and application performance and provide recommendations for and implement performance enhancements.Maintain technical documentation and a knowledge base for Support workers.Maintain a knowledge management database and log support calls in the Service Desk.Contribute to the creation of management and service reports on a monthly basis.Skills Required:Microsoft 365 Modern Workplace - Office 365, Azure AD & IntuneVirtualisation technologies (Hyper-V)Infrastructure and network monitoringUnderstanding of Switches, Routers, FirewallsWould be nice to have:PowerShellBackup & DR (Veeam, Azure)Cyber Security - Antivirus & security / patch management experienceTo apply for this role, please send an up to date CV to [email protected] or call 0191 731 5282 for a confidential chat.Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can.LinkedIn: https://www.linkedin.com/in/amanda-reid11/

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