IT Operations Associate Engineer

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We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video!

Our Digital, Data and Technology team develops and operates tools, services, and platforms such as great.gov.uk that enable the UK government to provide world'leading support to businesses in the UK and overseas.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade.

Let us tell you a little bit about the role... 

As an IT Operations Associate Engineer, you will be: 

Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support to enable providing a superior service to our staff as the organisation grows to meet the evolving world. 

Primarily you will be responsible for supporting the day-to-day operations of the IT Operations team, ensuring that the various services and team members are supported as necessary. You'll apply your skills and knowledge ensuring that we deliver a superior service to all staff. You will be a key part of our group supporting our users, and you may at times be asked to work outside of the core 9 to 5 day. 

You'll have enthusiasm for helping staff and colleagues,?and?you will be expected to provide support to your fellow team members and users while following the strategy of the overall team. To realise this, you?will?take a proactive approach to developing your skills and sharing them with the IT Operations Team and its?partners. You will be expected to actively contribute to continually improving the services we offer.??? 

?Responsibilities 

What we're looking for from you... 

You will be an?experienced IT professional?who can: 

Deliver a high level of service and continuity 

Assist with incidents and escalations as appropriate 

Work with the organisation and our supply partners 

Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues??? 

Assist with site surveys and documents current site configuration and user requirements 

Support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met 

Support staff with organisational wide Teams and WebEx events, liaise and arrange testing with counterparts (internal and external) 

Maintain the correct processes and documentation 

Assist the IT Operations team when needed with IT related tasks???? 

Maintain prompt and clear lines of communication with all parties??? 

Be able to a work autonomously in a professional manner?? 

Be involved in cross team and departmental collaboration 

Take responsibility for your actions and be active delivering a superior service 

Ensure that you listen to teammates and capitalise on shared knowledge?? 

Ensure that proper process is followed 

?Essential Skills and Experience 

You'll have demonstrable skills and experience of: 

Experience supporting IT users

Using both logical and creative approaches to problem-solving, ensuring that the most appropriate actions are taken

The ability to coordinate with team members to resolve problems as they occur and reduce the chance of them happening again in future

Effective verbal and written communication skills, to interpret requirements and present findings

Experience of working with WINTEL,?iOS?and Microsoft technologies

Working with stakeholders to gather requirements and deliver solutions that meets user needs

A track record of supporting users 

Click APPLY NOW for detailed information on guidance on how we sift and interview applications at DIT, to help you ace your Civil Service interview.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click above to apply and find out more. 

We'll assess you against these technical skills during the selection process:

Incident management

Ownership and initiative

Problem management

Service reporting

User focus

Further Information

Find out about our benefits, application process and practical details like our office locations on the things you need to know page. Remember to check out our blog, Digital Trade.

Closing Date for Apps: Friday 24^th June 2022 at 12 noon