IT Operations Engineer

We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video!

Our Digital, Data and Technology team develops and operates tools, services, and platforms such as great.gov.uk that enable the UK government to provide world'leading support to businesses in the UK and overseas.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade.

Let us tell you a little bit about the role...

As an IT Operations Engineer, you will be...

Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support as the organisation grows to meet the evolving world. Primarily you will be responsible for supporting the day-to-day operations of the IT Operations function, ensuring that the various services and team members in the Old Admiralty Building are supported as necessary. You will apply your skills and knowledge to ensure that we deliver superior and supportive services to all users. You may at times be asked to work outside the core 9 to 5 day depending on support requirements.

You will have enthusiasm for helping staff and colleagues and will be able to provide support to users and the rest of the team while following overall strategy and directives. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT Operations Team

What we're looking for from you...

You will be an experienced IT professional who can:

• Deliver a high level of service and continuity
• Deal with incidents and escalations as appropriate
• Work with the organisation and our partners
• Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues
• Investigate and perform evaluations and testing of new and existing solutions
• Assist with site surveys and documents current site configuration and user requirements
• Support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met
• Support staff with organisational wide Teams and WebEx events, liaise and arrange testing with counterparts (internal and external)
• Maintain the correct processes and documentation
• Assist the IT Operations team when needed with IT related tasks
• Maintain prompt and clear lines of communication with all parties
• Be able to assume responsibility and work autonomously in a professional manner
• Engage in cross team and departmental collaboration
• Take responsibility for your actions and be active in delivering a superior service
• Ensure that you listen to teammates and capitalise on shared knowledge
• Ensure that proper process is followed

 Essential Skills and Experience

You'll have demonstrable skills and experience of:

• Logical and creative approaches to problem-solving, ensuring that the most appropriate actions are taken
• The ability to coordinate with team members to resolve problems as they occur and reduce the chance of them happening again in future
• Effective verbal and written communication skills, to interpret requirements and present findings 
• Strong experience of working with WINTEL, iOS, networking, infrastructure, and audio-visual technologies (WebEx, Teams) and applications, end user computing and Microsoft technologies 
• Working with stakeholders to gather requirements and deliver solutions that meets the user's needs 
• A track record of supporting high profile users 

Click APPLY NOW for detailed information on guidance on how we sift and interview applications at DIT, to help you ace your Civil Service interview.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click above to apply and find out more. 

We'll assess you against these technical skills during the selection process:

• Asset and configuration management
• Continual service improvement
• Ownership and initiative
• Service focus
• Service reporting
• Technical understanding
• User focus

Further Information 

Find out about our benefits, application process and practical details like our office locations on the things you need to know page. Remember to check out our blog, Digital Trade.

Closing Date for Apps: Friday 24^th June 2022 at 12 noon