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1st Line Cloud IT Support Engineer

Premium Job From Recruitment Genius
Recruiter: Recruitment Genius
Listed on: 8th June
Location: London
Salary/Rate: £27,000 - £32,000
Type: Permanent

1st Line Cloud Support Engineer focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. We believe technology should make life easier, to help businesses accomplish more. If you want the opportunity to learn about cutting edge cloud and security applications, then we want to hear from you! ABOUT US: Founded in 2004, we are a business technology consultancy for the professional services industry. Our combination of technical expertise and our obsession with service excellence sets us apart. Our job is to make our clients' IT work seamlessly, as well as be their trusted advisor when it comes to new IT developments including the latest collaboration and cloud technologies. ABOUT YOU: You are a self-starter with a real passion for getting the job done. You want to be a part of a great team in a growing London-based business. You're a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology. THE ROLE: An exciting opening in our service team with the opportunity for real progression. In this role, you will provide remote technical support as part of an excellent team, both working from home and the office. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn, and develop an appreciation for the various client cultures and their requirements. Our training programme ensures you have opportunities to develop your core skills and specialities for your future career in IT. ESSENTIAL SKILLS / EXPERIENCE: - A solid academic background in IT / computer related, Physics, Maths or Engineering discipline, possibly combined with Business - 1-2 years' industry experience, ideally in an MSP - Track record of working with: Office 365, Exchange Online, OneDrive, Microsoft Windows Server, Azure AD and Intune, Networking including LAN, WAN and firewalls, AVD/RDS - Great interpersonal skills and an excellent telephone manner - A logical approach to problem-solving - An ability to engage professionally and always deliver an exceptional client experience - An ability to work under pressure and respond to tight deadlines whilst prioritising workload OTHER SKILLS/EXPERIENCE: - Professional Qualifications: ITIL Foundation, CompTIA A+ - MFA, Conditional Access, Mimecast BENEFITS: - Shift allowance and paid overtime - Learning and development opportunities - 21 days holiday, public holidays, and birthday day off - Flexible working after probation - Private healthcare after 6 months - Regular performance reviews - Hybrid working: 3 days a week in-office and 2 days wfh - Fun, inclusive, friendly work environment - Regular socials

Contact Name: Recruitment Genius Ltd
Reference: TJ/2023/00121806_1654675826
Job ID: 3100239

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