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IT Operations Manager

Premium Job From Intec Select
Recruiter: Intec Select
Listed on: 7th June
Location: London
Salary/Rate: £70000 - £80000
Type: Permanent
Start Date: 2022-05-18 00:00:00

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IT Operations Manager

A highly reputable professional services corporation is hiring an IT operations manager responsible for the daily operations and oversight of the cyber security theme/cloud / on premise infrastructure within a multi-million corporation. You will be responsible for managing a small team, covering multiple specialisms within Ops (Data, Cloud, Security, Virtualisation, Storage, and Back-Up). Initially, the role will be 60% technical and 40% managerial but will evolve into a less technical as the team grows. This role pays between £65,000 to £80,000 with a bonus potential of 34% and hybrid working options. This vacancy will be based in West London with office hours between 9am - 6pm.

To be considered for this role, you must have demonstrated proven experience within service desk/desktop/infrastructure support and be able to provide incident management, strategy, governance, capacity planning and resourcing for a small to medium sized corporation who have several internal project on going (cloud migrations, zero trust network, data warehouse platform, cyber upgrade etc.).

The IT Support Analyst and Desktop Support roles report to the IT Operations Manager. Cyber security is a focal point for this role to ensure our user awareness programme, processes and technology are developed and reported appropriately.

Core responsibilities:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Operational responsibility for the whole IT infrastructure at Head Office and portfolio marketing suites, ensuring a high level of customer service is maintained whilst delivering a smooth and timely support experience.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Assist the Head of IT in the budget process and creation of various management reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Management and development of various processes, including third-party cyber security risk and IT risk management (conducting meetings with the broader business, maintaining the risk register etc.)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Identify and take action to mitigate risk, ensuring adequate controls.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Develop and improve infrastructure (inc network design), services, policies, procedures and processes

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Strong technical leadership capabilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Equivalent to 10+ years' experience of service desk/desktop or specialised IT Operational support experience or similar role
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Technical knowledge of operational infrastructure (Azure/AWS, Virtual Data Centre), devices (laptops/ virtual desktops) and other systems used (Windows 10, server 2016-19, Azure AD+hosting, Intune, Office 365 suite inc Teams, Defender, AOVPN and Sharepoint)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Experience with Microsoft power platform (especially PowerBI) and Oracle/Azure databases desirable
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Understanding of cyber security, GDPR and privacy best practices
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Darktrace, Forcepoint (DLP/CASB), Desktop central and AD Audit
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Mimecast and Tessian email security
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Experience managing a service delivery function
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Experience in running incident, request and change management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     ITIL, Microsoft and VMware qualifications are desirable

Interview ASAP - Two stage interview process (on site) - west london

Benefits Package:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     £70,000 - £80,000
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Up to 34% bonus
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Work from home options
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Up to 15% pension of salary
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     25 Days Holiday
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Medical Cover
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Life Cover
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Flexible working

IT Operations Manager