Server and Cloud Services Manager - Government Legal Department

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We are a non-ministerial government department and the government's principal legal advisers. We do this by providing legal advice to the majority of central government departments on the development, design and implementation of government policies and decisions, drafting secondary legislation and working with Parliamentary Counsel on primary legislation, and representing the government in court.

We have around 2,900 employees, more than 2,200 of whom are barristers, solicitors or paralegals. We are a national organisation, but with a concentration of employees in Westminster, and a presence in Bristol, Croydon, Leeds and Manchester.

This is an unprecedented time for digital, data and technology specialists as government harnesses digital technologies, skills and tools to transform public services. There have never been more opportunities to work collectively and creatively as a profession to respond to the changing needs and expectations of millions of people and deliver services that are simple and easy to use.

The digital, data and technology profession comprises 15,000 colleagues across government, and is rapidly scaling up nationwide in line with our strategy.

In your capacity of Server and Cloud Services Manager at GLD you will join a network of digital, data and technology professionals that has developed into an essential forum for co-ordinating and driving transformation across government.

With your senior colleagues from other government departments, you will set standards and maintain a shared vision to deliver transformation. You will share best practice and drive collective efficiencies wherever possible; support and guide our cross-government programmes to build digital, data and capability; and make government a destination of choice for digital, data and technology professionals.

And you will be a role model and a relentless champion of government as a place where everyone can thrive and where diversity can flourish; a place that reflects the public we serve.

The potential to shape our society's future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone.

The role of Server and Cloud Services Manager will report into the Head of Technology Operations and will support GLD to grow and transform into a digital business through delivering digital value and outcomes. It will support the renovation of DDaT, accelerate change and orchestrate our Digital, data and technology management. GLD requires a consistent and strategic approach to the application of DDaT across the organisation, and DDaT needs to provide a consistent, transparent and efficient approach to the way that it delivers value to the business.

Who you are 

Key Responsibilities

Network Infrastructure. Support, design and implement infrastructure technologies and solutions such as: computing, storage, networking, physical infrastructure, software, open source packages and solutions, and virtual and cloud computing.

Technical understanding. This knowledge underpins your ability to deliver the responsibilities and tasks for the role and ensures that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.

Strategic thinking. Take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. You know how to focus on outcomes rather than solutions and activities.

Ownership and initiative.Ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You know how to take full accountability for actions taken and decisions made.

Asset and configuration management. Conduct life-cycle management for assets including hardware, software, intellectual property, licences and warranties. You know how to manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. You can help to improve investment decisions and capitalise on opportunities. You know how to comply with international standards for asset management. You document information relating to assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. You can apply status accounting and auditing in line with relevant criteria.

Relationship management. Identify, analyse, manage and monitor relationships with and between stakeholders. You know how to clarify mutual needs and commitments through consultation and consideration of impacts. For example, you know how to coordinate all promotional activities for one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier. By helping the customer, you can ensure that maximum benefit is gained from products and services.

Service focus. Maintain focus on the whole life of service delivery: from designing to developing to delivering and operating. You know how to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.

Service Management Framework knowledge. in-depth understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or programme activities.

Service reporting. Take management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service.

User focus. Understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.

Essential Skills/ Experience:

You thoroughly understand the technical concepts required for the role and can explain how these fit into the wider technical landscape. 

Recognised qualifications, professional certifications, or practical experience in digital and related technology fields and operational ICT infrastructure environment.

Extensive experience managing an IT Infrastructure, including both on premise systems and storage, Azure and Microsoft 365 cloud services

Knowledge of Public Sector infrastructure.

Experience of working within a legal organisation

Experience working with legal IT and financial systems including Mattersphere, iManage, Solcase, SOS, eFIN, eProcurement, Business Objects and Carpe Diem

Application stage

Please submit a CV and a personal statement to demonstrate how you meet all of the essential skills. Please note, the personal statement should be limited to 1250 words.

The essential skills, as referenced above should be formatted around the following competencies with relevant examples:

Seeing the Big Picture

Leadership

Communicating and Influencing

Managing a Quality Service

Delivering at Pace

Equal Opportunity & Diversity Information

GLD supports the Civil Service vision of being recognised as the UK's most inclusive employer, by setting stretching diversity and equality objectives for our organisation.

GLD is an employer which promotes equality and aims to reflect the diversity of the society in which we live. It is committed to maximising the skills and potential of all its staff. We welcome applications from all suitably qualified persons irrespective of disability, race, colour nationality, ethnic or national origins, gender, age, sexual orientation, gender reassignment, marital status or religion/belief.