Business Analyst (Digital Transformation)


Premium Job From Mayor of London

Recruiter

Mayor of London

Listed on

27th May 2022

Location

London

Type

Contract

Start Date

ASAP

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Business Analyst (Digital Transformation)
Central London SE1
£50,986 per annum
Fixed term or secondment opportunity (3 years) The GLA has been at the forefront of digital and data innovation in London since its inception - will you join us as we make an exciting step change in our digital capability? Digital and data services play a critical role in enabling the delivery of the functions of the Mayor of London and the London Assembly, and inspired user-centred service design is critical to effectively meeting the expectations of our users - internally and externally. As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping, defining user and business needs and business requirements for City Hall's internally facing digital products. You'll work closely with teams and senior stakeholders across the GLA to understand needs, designing and running workshops, interviews and other analysis activities, supporting the design of new services and processes that ensure users can complete their goals and that our digital services support the delivery of GLA policy intent. You will have strong stakeholder management and communication skills and will be able to translate ‘business' language into plain English that users can easily understand, bridging the gap between the corporate/business need and user needs. Your team and work programme This role will sit within the Product team in our newly formed Digital Transformation Unit.  You will join as we grow our user-centred design capacity within the unit to support our transformation programme. The growth includes the following posts:  Senior User Researcher.  Associate User Researcher.  Service and Interaction Designer.  Senior Content Designers.  Training and Culture Change Manager.  While your priority will be improving internal services, you will work in multi-disciplinary teams on a wide range of products with colleagues across a range of service and policy areas.   Organisational design and transformation will be at the heart of Digital Transformation Unit's work - helping to put in place the building blocks of a modern digital organisation: a common core infrastructure of shared digital systems, technology and processes on which it's easy to build brilliant, user-centric services and products for citizens, partners and GLA staff.  The organisational re-design work will include transformation of: Establishment control.  Correspondence and contact management.  Mayor's Questions.  Freedom of Information requests.  Functions associated with the work of our Monitoring Officer e.g. registers of interest and gifts and hospitality.  New requirements from our hybrid working environment.   The Digital Transformation Unit The GLA's newly formed Digital Transformation Unit is responsible for the delivery of all internal and external digital products and services at the GLA.  The unit is responsible for the design, delivery and management dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners. The GLA's largest and most visible digital products - London.gov.uk, the London Datastore and Talk London - are used by millions of Londoners every year and provide the GLA with platforms for communications, convening, public engagement, data and information-sharing, and transparency. These services support delivery, scrutiny, and democratic engagement at scale and at a low cost per user compared to non-digital channels and services. Information sessions If you would like to hear more about this role, and/or other live vacancies in the Digital Transformation Unit, we are holding two information sessions (online) with members of the team. You can register your details via the Eventbrite links below. You will then be sent an invite a few days before your chosen session with a link to the video call. This role will be based at London Fire Brigade's Head Office (Union Street SE1 0LL). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. To apply, please visit our website by clicking the APPLY button. Closing date: Thursday 9 June 2022 at 23:59 GMT. Interview date: w/c 20 and w/c 27June 2022. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.  

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