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Lead, Planning, Performance and Insight Analyst

Premium Job From Coventry Building Society
Recruiter: Coventry Building Society
Listed on: 27th May
Location: Coventry
Type: Permanent
Start Date: 2022-7-4

About The Role

This is a senior leadership role in the Planning, Performance & Insight function and will take a lead role in Chief Information and Digital Office (CIDO) wide planning, performance management and insight of the CIDO Operating model. The role will help define and manage the cadence, gather insight and assess performance to ensure quality across the entire function and will support leading the team of analysts of varying experience. This role is at the heart of ensuring the new operating model and agile ways of working are a success.
You will be a subject matter expert who will guide where possible, and mandate where essential, while engaging positively with all staff from the Executive and Board down.

This is a role where you will be required to:

  • Get under the skin of the CIDO Operating model.
  • Help set the drumbeat,ceremonies, and ways of working and develop and maintain CIDO Op Model collateral, and develop performance scorecards. 
  • Use your experience to really understand the challenges within CIDO and work with CIDO leaders and your peers across the CIDO team to drive improvement.

About You

  • Ability to build relationships, influence and work collaboratively with diverse leaders.
  • Proven experience managing effective governance and assurance in the Scaled Agile Framework and/or other agile delivery.
  • Able to communicate ideas to both technical and non-technical audiences to help shape decision making and understanding of dependencies.
  • Strong ability to design and implement dashboards; ability to analyse data and present it in a way that tells a story.
  • Ability to take train and portfolio level outcomes and interpret to help teams align to strategic value
  • Comfortable with ambiguity, can handle the unexpected with flexibility.
  • Exceptional interpersonal and communication skills, both oral and written.
  • Ability to work with a collaborative approach and build trust with others.
  • Be highly organised with the ability to work on your own initiative.
  • Demonstrate critical thinking and analysis, using risk analysis, business intelligence and general problem solving techniques to achieve outcomes and able to work to a high degree of accuracy.
  • An authentic ‘servant-leader' who takes responsibility for ensuring the team's success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes.
  • You are passionate about ensuring the business delivers a great customer service and experience. Seeking to understand how decisions impact the end user and asking question to gain insight into the customer perspective and experience.
  • You create a culture of continuous improvement.You learn from mistakes and use the experience to change how you and the team respond to similar situations in the future.
  • Intellectually curious; you encourage ideas and challenge.
  • Highly self-aware and emotionally intelligent, you understand your impact on others and take time to understand all colleagues and help them to operate at their best.
  • With great resilience you maintain energy and enthusiasm and embrace situations positively.

Essential Requirements

  • Strong experience in an agile / scrum environment with a demonstrated appreciation for large enterprise standards.
  • Demonstrable experience of creating a performance framework, and/or experiences in previous quality, performance and/or assurance roles.
  • Flexibility, adaptability and resilience, with the ability to work in ambiguous situations.
  • Proven track record of managing a cross-functional process in a large Enterprise environment.
  • Well versed with Scaled Agile Framework's Portfolio Management methodology.
  • Proficient knowledge of Agile, DevOps and Programme management life-cycle methodologies and standards.
  • Excellent written, verbal communication and analytical skills across all stakeholder groups.
  • Involvement/keen awareness of developments in the industry, keeping up to date with the latest thinking and bring this into the role.
  • Experience of working with commercial delivery partners and commercial awareness.
  • Significant experience in managing multiple information systems projects.
  • Strong interpersonal and leadership skills.
  • In depth knowledge of working within an IT function.
  • An ability to cut through large amounts of data to draw out meaningful insights.
  • Experience in delivering high quality Executive and Board level reporting and managing stakeholders at all levels.
  • Strong analytical and problem solving capability.
  • Agile, Scrum, DMAIC, Six Sigma, MSP, MoR, MoP (desirable).
  • A qualification in quality management (applicable to change and run delivery) (desirable).

Internal applications:

  • This role sits within the Data Analytics & Insight Job family and graded at Lead Professional/Technical.
  • If you're looking to make an application and wish to speak to the hiring manager, please link in with Tim Brooksbank


Hours: 35 - Mon to Friday - 9am to 5pm     

Hybrid working
 is choosing the best location for you to carry out your role - this could be in the office or it could be at home. You can be flexible in your approach, for example coming into the office when you need to collaborate with colleagues in person, or working from home if you have a lot of Zoom meetings to go to. We're taking a team-led approach, so how you manage your working week and place of work is down to your preferences and how you and your team work best.

About The Company - #BetheChange

Coventry Building Society has grown into the second largest building society in the UK. Despite being a national Society, it keeps its local values and loyalty, and its caring family ethos.

The best way to judge a company is based on what the people who work there say and our recent employee survey has resulted in us being named as one of the UK's Best Workplaces for Well-being by Great Place to Work.
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce.

And of course, we don't pretend that what you do for us is all there is to you. We want you to bring your whole self to work - parent, carer, artist, triathlete, introvert... whatever it is that makes you YOU. We offer the balance to make sure you have plenty of time to do the things you need or want to do alongside work, because we know that's how you are able to be your best.

The Chief Information and Digital Office (CIDO) has over 600 employees and a vast range of key suppliers. We are responsible for all the change within the Society and the running and management of the IT estate (total budget c£115m/annum).

Within CIDO we are in the early stages of an exciting journey flipping our delivery model to a new product based one, utilising Agile methodologies based on SAFe. We are now actively recruiting into some key roles to help us transition through this journey.

Contact Name: CBS Admin
Reference: TJ/8922/5790
Job ID: 3095907



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