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1st Line Support Analyst - Kilmarnock

Premium Job From Noir
Recruiter: Noir
Listed on: 25th May
Location: Kilmarnock
Salary/Rate: £20,000 - £40,000
Type: Permanent
Start Date: ASAP

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1st Line Support Analyst - Kilmarnock

(Tech stack: 1st Line Support Analyst, Windows 10, Active Directory, Thin Client, VDI, Microsoft Office, Office 365, JIRA, 1st Line Support Analyst)

Since 2006 our client's revolutionary marketing software platform has been helping businesses all over the world to attract, engage, and delight customers by delivering inbound experiences that are relevant, helpful, and personalized. Having recently launched in the UK, they looking to hire 1st Line Support Analyst to become a part of their ever growing family.

In this 1st Line Support Analyst position you will be expected to provide resolution of IT issues for end users. You will be expected to troubleshoot, diagnose and resolve incidents at the first point of contact. You will deploy and support end user devices. You will ensure all calls and emails are logged and managed. You will assign incidents and requests to 2nd and 3rd line colleagues after all troubleshooting steps have been exhausted. You will keep end users updated on outstanding tickets and take responsibility for calls and see them through to completion.

1st Line Support Analyst applicants should have experience with some or all of the following (full training will be provided to fill any gaps in your skill set): Windows 10, Active Directory, Thin Client, VDI, Microsoft Office applications, including Office 365 and JIRA for incident management.

At the centre of our client's culture is freedom and openness which takes a lot of people by surprise. But the good kind of surprise, like a birthday party!

Our client is building a company people love. A company that will stand the test of time. So they invest in their people, and optimize for your long term happiness. If you would like to explore the possibility of joining their family can you please send your CV to Sunny Bhalla at Noir

Location: Kilmarnock, Scotland / Remote

Salary: £20 - £40k + Bonus + Pension + Benefits