Tech Ops Support

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We have an exciting opportunity for a Tech Ops Support to join the Tech & Ops team.

As an ambitious broadcaster UKTV is pushing the boundaries of the traditional outsourced media management model and bringing in-house the responsibility for managing our own content. Our Media Supply Chain is a hybrid cloud platform that runs services in Rackspace and AWS. This provides services to ingest, store, and export our media assets to our third-party service providers such as playout or VOD partners.

We are looking for an experienced support engineer to support our platform and teams across the technology and operations department. Day to day the role works on platform support tickets in Jira which range from troubleshooting and fixing issues, supporting the development team, carrying out sys admin tasks, configuring Jira projects and provisioning users accounts and services.

The role will also work closely with infosec to aid investigating and patching security issues and the Cloud Services Manager to support AWS tasks related to cost control and efficiencies. This is busy role and will require some multi-tasking.

In this role you will get to:

Carry out operational tasks in AWS using the console and cli.

Work on sys admin tasks to manage Linux servers in Rackspace.

Use DataDog to investigate log, metric and event data.

Create operations dashboards to present metrics, error rates monitoring status within DataDog.

Manage Jira to support software, business, and service desk projects within UKTV

We are looking for someone who has:

Experience in dealing with internal and external providers professionally and calmly, even when under pressure.

Keen to learn, but has energy and drive to get things done, and be part of a team changing the way we work.

Ambition and wants to move up through their career.

Passion for the media industry, a genuine interest in learning how TV works and broadcast workflow

Commercial awareness

We are looking for someone who has:

Experience in dealing with internal and external providers professionally and calmly, even when under pressure.

Keen to learn, but has energy and drive to get things done, and be part of a team changing the way we work.

Ambition and wants to move up through their career.

Passion for the media industry, a genuine interest in learning how TV works and broadcast workflow

Commercial awareness

Who you are:

Demonstrable support experience in a software-based environment.

Commercial experience with AWS

Good understanding of AWS core services such as S3, IAM and EC2

Linux systems administration skills (RHEL)

Bash scripting experience.

Comfortable working in a CLI environment (AWS and Linux).

Understands the fundamentals of IT networking.

Jira admin experience. Configuring projects and managing workflows.

Good troubleshooting skills.

Keen to learn new tools and technologies.

Good communicator and someone who builds positive and productive relationships

Hybrid-Working

At UKTV, we are working in a hybrid environment with a mixture of home and office working. Getting together in the office as a team and a company gives colleagues an opportunity to build and maintain great relationships, encourages our culture of collaboration and creativity while recognising that colleagues need to have a healthy and happy work-life balance. You'll agree with your manager the split of time you spend in the office or at home based on the role that you do, how often you come together as a team and your personal preference.

Diversity & Inclusion Commitment

At UKTV, our inclusion vision is to truly represent society in our workforce and on-screen, and create a culture of fairness and respect where we champion difference so that every person feels included and empowered to do their best work. We are committed to ensuring a level playing field at UKTV where all employees and job applicants are given equal opportunity, and that we have diverse voices at the table in everything we do. We welcome applications from everyone and we want UKTV to be a place where you can be your authentic self, give your best and develop your career free from discrimination of any kind.

About UKTV

UKTV has been at the forefront of branded television for over 25 years, entertaining the nation with programmes they love. Its leading brands - Dave, Gold, W, Drama, Alibi, Eden and Yesterday - span comedy, entertainment, natural history, factual and scripted drama, and are delivered to audiences through UKTV Play, Freeview, Sky, Virgin Media, BT, TalkTalk, YouView, Freesat and Amazon Fire. The broadcaster is a significant investor in British creativity and is committed to working with new and established writers, directors, and programme-makers.

Our Purpose

We are UKTV. We are here to create TV with personality.

In a world where `finding something to watch' means searching endless streams of automated sameness, we believe in creating TV experiences with more personality, that champions diversity of talent both on & off screen.

We are here to bring you a more personal type of TV: Channels and services that get you, with programmes that are hand-picked for their quality and available on any device - all crafted by fans for fans.

Our Mission

We are a different kind of broadcaster. One that's on a mission to become the UK's most successful non-PSB network.

The place that fans turn to first for the genres they love. Admired in our industry as the feisty challenger. Powered by brilliant ideas not blockbuster budgets, we'll push ourselves to build even more engaging brands, to create and curate more imaginative programmes to form powerful partnerships and to use technology in ever more innovative ways.

As the world of TV rapidly evolves so will we; by continuing to support our brilliant people to do their best work in a uniquely diverse, creative, and inclusive culture.

All the spirit of entertaining and growing the communities of fans who love our shows as much as we do.