Junior IT Technician
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Job Title: Junior IT Technician
Reporting To: IT Manager
Responsible For:
- Being the face of IT on the 1st line, the go-to point man for daily IT Support and the champion of best practise IT Service
- Assisting with the setting up, maintenance and repair of computers, laptops, printers, audio-visual equipment and desktop related accessories
- Installing and configuring software applications as per requirement
- Assisting with the upkeep of the I.T. inventory and standards on site
- Maintaining satisfactory standards of safety and security in relation to our equipment estate
- Supporting the IT process, requirements and logistics for new starters, leavers and internal moves
Standards of Performance:
- All work should be consistently performed to an agreed scope, the set standards of their IT service and follow any documented process
- An expected growth in experience and competencies within target-based appraisals, supported by on-site mentoring, technical training and active development
- Reliability to drive the support of their help-desk, which maintains the day-to-day running of their IT estate
Key Skills and Experience:
- A basic understanding of:
-- Computer hardware and peripherals
-- Windows 10/11 operating systems and administration
-- PC, Laptop and Mobile troubleshooting
-- End User desktop configuration
- A genuine interest in technology, desktop hardware and systems
- Excellent communication skills that focus on customer service and delivery
- An ability to gather data, solve problems and document resolutions
- An ability to work within their own initiative for on-site support, and within the IT team to supporting wider on-going projects
- A high degree of drive, energy and an unfailing positive attitude
- Confidence, resilience and determination to succeed
- A flexible approach to ideas, implementation and solutions
Additional tasks
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the company
Monday to Friday 8am to 5pm