Infrastructure Engineer - End User Services

About The Role

#BetheChange

Coventry Building Society has grown into the second largest building society in the UK. Despite being a national Society, it keeps its local values and loyalty, and its caring family ethos.

The best way to judge a company is based on what the people who work there say and our recent employee survey has resulted in us being named as one of the UK's Best Workplaces for Wellbeing by Great Place to Work.
 
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce.

And of course, we don't pretend that what you do for us is all there is to you. We want you to bring your whole self to work - parent, carer, artist, triathlete, introvert... whatever it is that makes you YOU. We offer the balance to make sure you have plenty of time to do the things you need or want to do alongside work, because we know that's how you are able to be your best.
 
What You'll Be Doing

In the role of an Infrastructure Engineer you will provide a deep level of technical knowledge responsible for designs, build, implementation of technical solutions to provide Business Value and Infrastructure roadmaps. Own complex production incidents and problem, collaborating with other technical teams to troubleshoot and ensure a complete resolution.  Co-ordinate initiatives to deliver service improvements allocating tasks to colleagues and ensuring completion of work to agreed quality criteria and timescales.  Continually assess ways of working in order to develop or revise artefacts and processes that improve team efficiency and effectiveness.  A role model within the team who provides mentoring and coaching to peers and junior team members.

About You

Demonstrable broad expertise in their technical discipline with considerable depth in chosen specialist areas.  Professional technical certification or similar would be desirable. Essential experience of working in a complex, pressurized production environment.  Working in AgileDevopsSafE models would be an advantage. Financial services experience would be desirable. Experience of using the Microsoft Office products to create and manage documentation.

And You Will Have

KEY SKILLS

• Willingness and aptitude for learning new systems and gaining furthering knowledge
• ServiceNow
• JIRA
• Ansible
• Terraform
• Agile
• Have excellent Microsoft product knowledge and experience including:
  • Windows 10
  • Micrcosoft 365/Office 365 mobility
  • SCCM (Creating & troubleshooting; Packages, Programs, Task Sequences & Applications)
  • MS Defender
  • Bitlocker
• Be proficient with Azure Active Directory, including managing GPOs, and securing and configuring endpoints with group policies
• Be highly experienced in tools to enable effective management of the modern end user computing platform, specifically SCCM 2012 and above
• Have extensive experience in configuring, securing and deploying Microsoft Client Operating systems configuration (e.g. Windows 7 and 10)
• Have experience of being key contributor to EUC-relevant major projects (e.g. Windows 10 upgrades)
• Have good knowledge of Mobile Device Management technologies
• Have excellent Powershell skills
• Solarwinds enterprise monitoring
• Ability to work individually and within a team
• ITIL

 
Other essential information:

• Available for out-of-hours support, on a Call-out rota basis.
• Able to work under pressure.
• Thorough, with a good attention to detail.
• Deliver to agreed timescales.
• Flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives.