IT Support Engineer

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Our reward package

We're hiring for a IT Support Engineer based in Exeter HQ with hybrid remote working.

As our IT Support Engineer, your total reward package is potentially worth up to £36420.00 annually, which includes basic salary, market supplement, potential corporate bonus and employer pension contributions.

Your starting salary will be £24146.00 and you will have opportunities to progress to £26641.00 over time. New joiners to the Met Office will start on the salary band minima.

In addition you will be paid £2500.00 per annum as a market supplement to reflect the demand for your skills. You will be paid this market driven allowance from April 2022 until March 2024 in your monthly pay whilst performing this role.

Your package includes: - Outstanding Civil Service Pension - Flexible hours and homeworking - Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave - Cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel - Access to discounted shopping on a range of retail, leisure and lifestyle categories

Who we are

We provide critical weather services and world-leading climate science, to help people make better decisions to stay safe and thrive.

Our exceptional people deliver scientific, technological and operational expertise and provide critical services. Our people work together to deliver extraordinary impact, making us one of the most trusted forecasters in the world.

Our values - it's who we are: - We're a force for good - We're experts by nature - We live and breathe it - We're better together - We keep evolving

We are the Met Office, join us and help us be a force for good.

Job Purpose

The successful candidate will be joining a small team within the Met Office, focused on helping developers, engineers, scientists and support staff manage the health and well being of the numerous services that make up the Met Office business. Your team will be multi-disciplined and cover the breadth of the Met Office estate, including Cloud based services, as well as on premise systems which range from the supercomputer to a Raspberry Pi. The primary focus of this role will be:

To support and develop a range of services.

To support the Met Office developer/support community, providing help and guidance on how to integrate new systems into our service portfolio and helping troubleshoot/fix problems with existing integrations.

You will be joining this busy team, as we continue to exploit Cloud based services and embrace Agile ways of working. You will be gaining valuable experience, working on a mixture of on premise and Cloud based platforms, helping to develop and operationally support services that span both environments.

Essential Qualifications, Skills & Abilities

Demonstrate the ability to work as part of a team and when required, to work autonomously.

Have a strong technical background, able to demonstrate the ability to solve, sometimes complex, technical problems.

Demonstrate a drive to develop your skills, with a good understanding of current IT industry trends.

Programming/scripting knowledge or experience preferably using Python.

Desirable Qualifications, Skills & Abilities

Knowledge of ITIL best practice and using IT Service Management tools such as JIRA/ServiceNow to help manage the team's workload.

Knowledge or experience of Agile ways of working.

How to apply

Click Apply and attach your CV and Cover Letter/Supporting Statement (which must bullet point how you meet each of the essential criteria). Closing date 05/06/2022 at 23:59 with interviews commencing from 20/06/2022 . You will hear from us once the closing date has passed. Our interviews are taking place remotely via Microsoft Teams.

If successful, you will occasionally need to work at our state of the art office in Exeter for team days and face to face collaboration as required, we are unable to offer expenses for travel to your normal place of work. Please ask at interview how often this requirement is likely to be.

How we can help:

If you are considering applying and need assistance to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity.

You can select in your application to be considered under the Disability Confident (Guaranteed Interview) Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We are an equal opportunities employer, welcoming applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us before we confirm your employment.

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