Implementation Manager

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Lloyds Banking group is changing. We're building the bank of the future, and we need your help. We're continuing our extensive transformation Programme, with an investment of £3bn, redefining what a bank is from the inside out. We have an exciting role for an Implementation Manager to join our team in either London or Edinburgh office. We are currently working hybrid with 1 - 2 days per week in the office.

Our team

The overall vision within the Payments and Fraud team is to promote social well-being for our customers by enabling them to make and receive payments and protect them from fraud and financial crime.

We're leading the biggest change that Payments has seen this decade. The New Payments Architecture (NPA) is doing exactly that.

Want to know more?

NPA is a regulatory initiative that will change UK Retail payments as we know them. Working closely with industry, the NPA Programme Team within the Group and is replacing the complexity of the existing payments landscape for Retail Payments with new, more efficient infrastructure that will benefit from improved security and resilience.

This multi-million-pound programme has a new partnership with a leading Fintech company and is looking for people who are interested in working with intriguing and innovative new technologies, such as Cloud and Software as a Service (SaaS).

About the role

As an Implementation Manager, you'll coordinate and deliver all activities to ensure our new services, infrastructure and code is implemented safely into the live environment; and craft a clear schedule of events and ensuring it is followed to achieve all scope and governance requirements.

In this intriguing role, flexibility is required to support out of hours working that may at times be on evening and weekends.

Here's how you'll make a difference:

What follows is what you might find our Implementation Managers mostly doing, but your experience will flex depending on the lab's needs, and your own aspirations. Our objective is to grow and build an environment where you can do what you love!

Engage with the various delivery teams in order to establish a clear line of sight of the change portfolio.

Design and subsequently implement tailored implementation and deployment strategies to support complex/non-standard changes, viewing change from different perspectives (customer, service, performance, operations).

Deliver application change into live environment working within an established programme management plan.

Representing the team to governance bodies, gaining, and retaining the confidence of all platform consumers.

Develop short-term and/or medium-term work schedules to achieve planned commitments, using additional resources as needed.

About you

You're an experienced Implementation Manager, a multifaceted and adaptable individual who uses & learns new skills & knowledge in varying circumstances, providing sophisticated solutions, research advice, recommendations and using your own judgement.

Additionally, you're a skilled negotiator and problem solver who will positively influence and lead, mentor and supporting colleagues to 'deliver best in class' change.

As a minimum essential we're looking for:

Experience in Implementation Management for regulatory changes, with proven experience managing implementations for large enterprise enabler platforms a distinct advantage.

Technical background and superb communication skills to interact with a wide range of teams in both business and technical domain.

Experience identifying shortcomings and suggesting improvements to existing processes, systems, and procedures.

Strong customer management ensuring everyone is clear on the processes and outcomes of changes with protection of service in mind.

We would also welcome someone with a positive outlook to joining us on this journey as we learn and grow together and adopt new methodologies where appropriate (desirable).

What we'll offer you in return:

A comprehensive package that includes a base salary: £52, 912 - £66, 140 (London only), base salary: £44, 656 - £55, 820 (Edinburgh); 4% flex benefit cash pot to spend on benefits (or take as cash), a discretionary variable annual performance bonus; generous employer pension contribution up to 15%; 30 days holiday entitlement plus bank holidays; private medical health cover, share plans and access to staff discounts!

Together we'll make a difference. At LBG, we're invested in your continual development. That's why we've fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform job functions, and to receive other benefits and privileges of employment.

Join us and be part of an inclusive, values-led culture that celebrates diversity.