Technical Support Advisor (2nd line)

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Technical Support Advisor (2nd line) - (x3) - Out of hours / shift patterns

Shoreham-By-Sea

Up to £28,000 + £4,000 allowance + Ongoing training + Progression + Autonomy

Are you a 2nd line support engineer that's interested in joining a well-established, award winning Telecoms business who provides long-term growth and an excellent place for their employees to work?

You will have a great opportunity to work with a talented and dedicated team that allows you to develop your career as the company grows and grows as well as offering a family feel and supportive culture great for perfecting your skills across core IT technology!

My client are a national telecoms company, specialising across many disciplines including; Energy, IT, Cyber Security, Telecoms, Connectivity and Mobiles. They are offering a chance to join their Out of hours team to help with all 1st and 2nd line queries across the business. This is an excellent opportunity for you to get involved with interesting project work and progress further within the business.

You would provide 1st and 2nd line support to their local and international customers, round the clock, for telephony, Data and IT services, managing incoming calls and email correspondence from customers, Investigate, identify and resolve where possible. You would need to be happy and confident with any ad hoc IT duties that could arise , so flexibility is a required attribute. As well as the duties, you'd need to be happy with shift patterns, which is 11 hours per shift, 4 days on, 4 days off.

Alongside the job security and stability that they offer they also an advanced pension scheme, options to buy additional holiday, discretionary bonus scheme and more! If you're looking for exposure within a forward thinking, ever-growing, thriving business this is the role for you!

The role.

*Technical Support Advisor (1st & 2nd line)

*Understand and confidently resolve LAN faults

*Office 365 / Outlook / Troubleshooting / Support / Azure / Sharepoint Administration

* Experience with Local Active Directory / Group Policy Administration

* Gradual progression across new technology

* 4 days on / 4 days off (1hr break)

The Person.

* Must be 2nd line support level or higher

* Customer service-centred approach to support client base

* Experience with Office / Outlook troubleshooting & support / AD / Group policy / Azure / Sharepoint

* Knowledge of TCP/IP, VPN, DHCP, DNS, IPsec tunnels is desirable