3rd Line Engineer
£26,000 - £26,000
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Job title: 3rd Line Engineer
Location: Manchester / Birmingham
Salary: £22,000 - £26,000 per annum
Company client is a successful, well-established, and respected IT services and cloud hosting provider. We require an account manager to work with our various existing and target accounts in the Northwest, Stoke on Trent and Midlands area. Client is growing from strength to strength, and we need to grow our team in line with our success. We are looking for a service driven Support Desk Manager to join our team to nurture and develop our existing customer base with an appetite to grow and develop our current team and refine our already class leading level of service.
Who are we looking for? We are looking for:
Dependable, self-motivated, and detail-oriented individual with strong managerial skills. The ability to build team and stakeholder relations with strong communication skills. Qualified in a relevant IT sector subject or equivalent vocational work experience. A minimum of 3 years of demonstrable experience in a 3rd Line Engineer role. Qualified in or already working towards an Industry Certification such as Microsoft Certified Professional.
Knowledge and ability to support computer server network and phone requirements.
UK Driving License.
What does the role look like?
Responsible for providing support to 1st, 2nd & 3rd line engineers.
Provide coaching on technical skills and processes to 2nd Line and 1st Line staff.
Build and maintain good working relationships with commercial team.
To meet with customers and help scope IT solutions that meet their needs.
To maintain the IT network, ensuring that any items of risk are highlighted or removed from the infrastructure.
Answer incoming telephone calls, tickets and emails ensuring all tickets are logged effectively.
Manage own ticket queue and workload, ensuring it is scheduled in an efficient manner.
Support the Service Desk Team leader to ensure effective and efficient task allocation and scheduling.