Cloud Network Specialist

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Job DescriptionThe main focus of this role is to deliver first class service, advice and technical support to the customers and clients of the company, through the highest standards of integrity, efficiency, knowledge and co-operation.

Role & ResponsibilitiesAs a member of the Service Desk 1st line team, act as a point of contact for our clients and escalation for the 1st line engineers in the Service Desk.Provide 2 nd level Incident analysis and support, resolving Incidents as appropriate within the specified guidelines. To accurately log and maintain real-time updates for all Service Desk Incidents (tickets) using our Service Management Tool (Service Now). Maintain knowledge and skills, in order to reach requirements for 2nd line competency assessment; continually staying abreast of technology updates

Skills & Qualifications (Any of the following)CompTIA Network+CCNA or JNCIANSE4 (Fortinet)PCNSA (Palo Alto)Experience Experience of working in a fast paced Service Desk supporting a wide range of services and products Exposure to Wifi solutions (Cisco Meraki), LAN switchingFirewalls (Palo Alto / Cisco ASA), Juniper/Cisco Routers Switches - troubleshooting and change requests to live customer solutions.