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Interim Service Transition Lead

Premium Job From Computer Futures
Recruiter: Computer Futures
Listed on: 16th May
Location: Maidenhead
Salary/Rate: £650 - £650
Type: Contract
Start Date: ASAP

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Role: Interim IT Service Transition Lead Location: Maidenhead / Remote (3 days a week from home) Rate: £650 Per Day IR35: Inside IR35 Contract Length: 9 Months I am currently working with a global Bio-Tech company who are looking for an interim IT Service Transition Lead to cover someone who is going on secondment for 9 months. This role will form part of the leadership team and for that reason they are looking for some who can oversea the work in a consultative manor offering education and guidance across a multitude of different projects. The ideal candidate will have excellent stakeholder management skills and also have worked in a business with compliant regulations. Purpose of Role:

  • This role has global responsibility for the IT Service Transition process across the group.
  • Ensure that new services being transitioned into the groups Information & Technology (I&T) environment have formally agreed support parameters, including committed service levels & performance targets, and are operationally ready prior to service onboarding.
  • Maintain the I&T Service Catalog and ensure new services are correctly onboarded before service commences.
  • Direct project resources in ensuring that Service Introduction is considered in the early stages of, and throughout, the project lifecycle, including definition of non-functional requirements.
  • Technical delivery is outsourced so this role provides internal oversight and direction to service providers in the delivery of these services.

Required Experience:

  • Experience operating with outsourced service providers in an international context
  • Experience managing IT projects within a global environment
  • Deep understanding of and practical experience of the specific process area
  • Best practice process development based on ITIL framework
  • Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
  • Experience of a highly regulated IT environment or good documentation culture, including formal change management processes
  • ITIL qualified, or equivalent knowledge gained through work experience

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