DV 2nd Line Support Engineer - 24/7 Shifts
LA International Computer Consultants Ltd
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Our client has an exciting opportunity available for a 2nd Line Support Engineer to support the existing Shared Service to provide support on a 24/7 shift pattern.
The role will involve:
*Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
*Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
*Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
*Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
*Change Management: Support and participate as required in all Change Management Activities
*Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.
*Experience in supporting secure IT infrastructures
oWindows Server 2019
oAD Directory & Group Policy
oMS Certificate Services
*Experience in incident resolution and/or system management of secure IT infrastructures
*Understanding of basic Networking skills - Cisco/Juniper and Citrix SDX Load Balancers
*Good understanding of DNS/ DHCP protocols
*Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
*Good understanding of VMware ESXi and vCentre
*Understanding of SQL Server 2019
*Management of Anti-Virus management and reporting - McAfee EPO
Key Performance Indicators
* Feedback from Customers, Service Delivery Management, Project Manager etc.
* Technical Assessments.
* Proven track record of problem resolutions.
* Evidence of sharing and re-use of knowledge.
* Successful production of documentation.
* Successful management and implementation of changes.
* Improvement/ enhancements to service delivery.
* Meets and improves service level requirements.
* Successful management of escalations in a timely manner.
* Meets project deadlines and costs within own area of responsibility.
* Errors with workarounds or fixes provided in a timely manner.
* Percentage of customer problems resolved within required timescales.
* Feedback from colleagues, team manager and other team members.
* Contribution to service improvements.
* Up to date personal learning plans
*MS Exchange 2019
*MS Skype for business 2019
*Red Hat Enterprise Linux 7.x & 8.x
To be considered please send through an updated CV.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.