Service Desk Engineer

Job Description:

An opportunity has arisen for a Senior Solutions Engineer to join my clients team in their London office, providing unparalleled service excellence to their clients across the UK and internationally.

Desired skills:

? Good knowledge of Windows Workstations Hardware

? Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)

? Good understanding of the Network Stack (TCP/IP)

? Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps

? Experience supporting macOS software

? Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker

This role requires:

? Experience working with an IT manage service provider

? Excellent communication skills

? Excellent Troubleshooting Skills

? Be a keen and a fast learner and be enthusiastic about helping users.

? Confident communication skills across phone, email and face-to-face

? Sound organisational ability and able to prioritise

? Ensuring SLA's are met; time to respond, time to resolve and first-time-fix.

? Willingness to gain relevant qualifications and accreditation's

If this is something that interests you, get in touch to get the ball rolling, they are hiring now!