Service Desk Analyst (Telecoms industry)

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Service Desk Analyst

Inverness, Scotland

£19,980K - rising to £23,760K (after probation)

Are you a keen service/support individual that's eager to learn and has a positive, can do attitude towards IT Support looking to join a small but growing ISP that offers gradual progression into 2nd & 3rd line support as well as exposure to the latest technology?

This business pride themselves on their customer service and family like culture where your input will be hugely valued and in return awarded by career satisfaction, progression and training!

Established over 20 years ago, my client is a close-knit business that specialises in offering cutting edge telecoms solutions combined with award winning 24/7 customer service. Merging into new technologies including cloud, this is a business that are focused on quality rather that quantity, they are renowned for their excellent technical services and friendly approach.

You will provide varied support to a wide range of businesses and organisations. Working on site you will work on; LAN/WAN, Cisco, Juniper, Router configuration, CRM systems and work towards your LINX qualification.

This is a great role for a friendly, customer service and IT driven individual to emerge themselves into the 1st line support world, looking for gradual career progression into 2nd and eventually 3rd line whilst in a friendly, flexible and long term career environment.

The role:

* On site position

* Providing 1st line support

* Gradual progression into 2nd Line Support and 3rd line

* Stable, secure, friendly environment

* Working within different environments and industries

* Exposure to the latest technologies

The person:

* Customer support experience / service desk experience desired

* Knowledge/experience of configuring routers

* Experience working on WANs/LANs

* Ideally some network knowledge