Support Engineer (Helpdesk)

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A reputable managed IT services provider to the creative sector based in Old Street and currently serves over 2000 users and 100+ businesses based over in 12 countries.We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture, and our commitment to excellence.An opportunity has arisen for a Senior Solutions Engineer to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. Skills:You will have good knowledge of Windows Workstations HardwareExperience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)Good understand of the Network Stack (TCP/IP)Microsoft 365 Exchange, Microsoft SharePoint Online, Google AppsExperience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous.Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker Experience:Minimum 2+ years of working with an IT manage service providerYou should have excellent communication skillsExcellent Troubleshooting SkillsBe a keen and a fast learner and be enthusiastic about helping users.Confident communication skills across phone, email and face-to-faceSound organisational ability and able to prioritise ? Ensuring SLA's are met; time to respond, time to resolve and first-time-fix.Willingness to gain relevant qualifications and accreditation's Benefits:Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 9am - 6pm UK time)Offices located in London (Old Street)Package dependent on experience20 days' annual leave - increasing up to 22 days over the first 3 years of service.Monthly team events out of the office.Continual professional development plansLoads of social activities!