IT Support Engineer

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Job DescriptionAs a Microsoft Gold Partner, we at Nigel Frank are currently working with one of the top medical firms in the UK who are looking to add to their family. My client are currently working on a lot of Medical innovative projects and are looking to add to the support team.The ideal candidate will have previous experiences in 1st and 2nd line support, motivated and passionate about IT.Please be advised that the role is currently remote but will become a hybrid role with 2 days a week in the office(Manchester).

Role & ResponsibilitiesProvide (but not limited to) 1st/2nd line IT Helpdesk supportMaintains Helpdesk tickets, prioritising work, updating steps for corrective action, and communicates with customers any timescales and progress reports as requiredCreating and updating Knowledgebase articles for end users and other IT personnelConfiguring, maintaining, and troubleshooting a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners, and other peripheralsConducts software installations and support, including upgrades, preventative maintenance, and troubleshooting as requiredLiaises with external suppliers and support providers where requiredSupporting users and troubleshooting issues with a range of industry standard systemsOther duties as required

Skills & QualificationsExperience providing IT or Application supportExcellent working knowledge of Microsoft Windows desktop and server operating systemsStrong working knowledge of Microsoft Office applications (O365)Strong working knowledge of user administration tools within Azure ADKnowledge of hardware & software installation and configurationGood Knowledge of Microsoft Windows desktop and server operating systems, Microsoft Office suite of applications, and Microsoft Active Directory and Exchange administration