About Us Planit are world leaders in application testing and quality engineering. We provide solutions that support organizations to deliver high quality systems, applications, and IT architecture. Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training, and unique solutions to complex projects. Specializing in digital quality, Planit have a geographic footprint across many continents, with 1400+ permanent employees and have been recognized in Gartner's Magic Quadrant for Application Testing Services. Our Values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the Role

We are looking for a highly organised and motivated Systems Analyst looking to play a pivotal role supporting our achieving our clients' goals and infrastructure. You would join a friendly and collaborative team, who contribute significantly to the growth of the company. Reporting to the Service Desk Manager, you will use your excellent communication and IT skills to play an active part in supporting Planit clients and employees. Planit is a global company, and you will therefore be working alongside an experienced, global IT team and have exposure to a variety of work across the world. Depending on previous experience, the role will begin with basic tasks with minimal responsibility. Over time, responsibilities will increase to ownership of client emails, calls and providing remote assistance. This is a full-time position, and we would require someone immediately available for the role.

Responsibilities

• This role will be responsible for providing 1st level support, via our support portal and help desk system; this includes email, remote and phone support.

• Managing tickets, reports, and day to day documentation on our environments and key infrastructure

• Use of your excellent problem solving and Time Management skills

Essential Skills

• 1-2 years' experience in a Technical Support role

• Solid technical and computer skills (Windows and macOS)

• Customer focus

• Excellent verbal, written and telephone communication skills

• A passion for Information Technology

• Ability to work within a team and autonomously when required

Benefits and Culture For the right person we will provide a competitive salary, an employee-centered working environment, access and time towards ongoing training and the support you need to advance your skills and experience, whilst developing a rewarding career at Planit. You will also experience the benefits of our hybrid work model, that provides flexibility and of course the variety of challenging global talent projects. We have an inclusive down-to-earth culture whilst collaborating with, and supporting, each other. 

Contact Name: Tim Fang
Reference: TJ/10038/VN587_1651704637
Job ID: 3084576