AWS Solution Architect - Amazon Connect


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

4th May 2022

Location

London

Salary/Rate

£80000 - £115000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

AWS Solutions Architect - London - Competitive Salary My clients, AWS Business unit is on a fast growth trajectory focusing on delivering transformational solutions using the AWS Cloud platform to drive exponential value for their customers. They are scaling up their Sales and Solution team in the geography and hence looking for talented individuals who could be part of this journey.They are hiring Solution Architects to support their sales & delivery effort in the geography helping with consulting customers, carrying out assessments and designing solutions to address customer problems. Key responsibilites:Engaging with customers on a personal and technical level to understand their business requirements and address queries on AWS, Amazon Connect, Lex, Lambda, Kendra and other AI/ML servicesEnsure customer success in designing, building and launching next-gen Amazon Connect based Omni Channel solutions, which integrate smoothly in cloud and hybrid operating modelsParticipate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud, using Amazon Connect, Lex, Lambda and other AWS Cloud technologiesAbility to implement AWS based AI automation solutions on cloud contact centre technologies that can be leveraged to drive enhancements in business process and performanceSupport broader digital transformation initiatives that underpin improvements in customer experienceWorking closely with the Customers, Sales and Business Development Managers to present technical design and solutionsCarry out consulting engagements for customers to discover and define cloud strategies, architectures and define roadmap.Accountability for ensuring solution designs are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets Key skills/knowledge:Certified AWS Solution Architect, with real-life solution architecture experienceProven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML.Hands on experience to code and implement solutions using modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js or PythonExperience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker, Contact Lens, Transcribe etc. and how they may be leverage alongside Amazon Connect to enhance contact centre performanceWell versed with AWS platform and technology servicesGood communication skills and fluency in English. Have strong stakeholder management & engagement skills, effective at all levelsExtensive knowledge of infrastructure planning and provisioning, security considerations, design and deployment, as well as system life cycle management Key requirements: A proven track record of delivering production systems at scale in a Contact Centre implementation, if not a large scale multi-channel digital implementation projectBe experienced working with both local & remote design and development resources, and possess excellent teamwork skillsA proven track record defining target architectures and defining development plans/roadmaps. Confident in designing, planning and estimating the work that needs to be doneExperience working with AWS cloud hosted solutions and environmentsStrong in concepts of AWS Cloud architecture and experience of having built Cloud solutions in the past If you are interested in applying for this role or want to find out more information please get in touch with myself via email at [email protected] or via mobile on 020 3868 5178, or apply via the apply link attached to this advert. Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organisations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: