VOIP Infrastructure Specialist

Exciting opportunities have arisen within the Digital Services Team at the Scottish Prison Service as we recruit for a VOIP Infrastructure Specialist on a full time basis, working 37hours per-week.

You will be responsible for assisting in the support of the SPS' Cisco VOIP infrastructure, which is in the process of being implemented. This role will also involve general support and maintenance of the SPS's network & Security infrastructure. You will provide guidance on relevant issues to management and support teams, as well as participate in exciting assignments and projects with minimal direction from higher level resources.

Whilst the Digital Services Team are based in Edinburgh Headquarters, this role is open to hybrid working, meaning we won't specify how many days must be worked in the office, but rather based on business needs, expectations and a degree of personal choice. We care about how you work rather than where you work and we'd welcome a conversation with the successful candidates on what remote working may look like for you.

The Digital Services Team

SPS Digital Services are a dynamic team, multi-skilled and multi-tasked. We have a hybrid mix of on-premise legacy systems, cloud hosted O365 Windows and an ambition for delivering unified services in an enterprise wide cloud hosted data infrastructure. We are upskilling our workforce, recruiting those who want to contribute to a wide digital transformation programme which embraces staff and prisons facing technology, accessibility, usability and innovation.

We are providing voice and video call technology and looking to provide these services into individual rooms alongside a self-service portal with access to online services. We are also looking at data warehousing, data analytics and artificial intelligence to support staff decision making and develop a new case management platform to support staff with the prisoner journey.

If you have the following, we would like to hear from you:

• Bachelor's Degree in Computer Science or relevant experience in a large geographically distributed environment
• Experience of working in the Unified Communications Support/Design fields
• Experience or strong working knowledge of multiple Video Conference platforms (e.g. Polycom, Tandberg, Cisco etc.)
• Ability to clearly and effectively communicate a variety of issues and build effective working relationships with both internal and external stakeholders
• Ability to test, troubleshoot and work independently to resolve issues at a variety of levels, planning and prioritising to manage competing demands
• Knowledge of Advanced networking

Benefits on offer include (but are not limited to):

• An attractive Civil Service Pension
• Hybrid working policy - work from home or in the office when required
• Ongoing professional development, training in existing and new technical skills
• Opportunity for progression
• Annual Leave - 34days rising to 42days
• Sick Pay
• Discounts on High Street stores, supermarkets and restaurants through our partners at Blue Light Card, Edenred and Civil Service Sports Council

For further information on this exciting opportunity, including full job description, person specification, assessment process and to apply for this vacancy please visit www.sps.gov.uk.

Closing date: 16 May 2022.